Verizon Contact Center Solutions
Call center infrastructure (CCI) software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Verizon Contact Center Solutions
Verizon Contact Center Solutions is a set of contact center offerings delivered by Verizon that supports customer service and inbound/outbound engagement across voice and digital channels. It targets organizations that want contact center capabilities bundled with carrier-grade connectivity and managed services options. The portfolio typically includes cloud contact center functionality, telephony integration, routing/IVR, reporting, and workforce/agent features, with deployment and support packaged through Verizon services.
Carrier-grade network integration
The offering can be procured alongside Verizon connectivity, SIP/voice services, and network services, which simplifies vendor management for some buyers. This can reduce integration work for telephony transport and number management compared with assembling separate providers. It also fits organizations that prioritize a single provider for network and contact center operations.
Managed services and support
Verizon commonly positions these solutions with implementation, migration, and ongoing managed services. This can help enterprises that lack internal contact center engineering resources or that prefer an outsourced operating model. It is also relevant for regulated or multi-site environments that require standardized rollout and centralized support.
Enterprise procurement fit
Verizon is an established enterprise vendor with contracting, security, and compliance processes that align with large-company procurement requirements. Buyers can often align contact center purchasing with existing Verizon master service agreements and account teams. This can streamline governance for organizations already standardized on Verizon services.
Portfolio clarity can vary
The name "Verizon Contact Center Solutions" can refer to multiple packaged offers and partner-backed platforms, depending on region and contract. As a result, feature sets and roadmaps may be less straightforward to compare than a single, standalone contact center product. Buyers often need detailed scoping to confirm which platform, channels, and add-ons are included.
Potentially higher total cost
Enterprise-oriented packaging, managed services, and carrier contracting can increase total cost versus lighter-weight, self-serve contact center tools. Some capabilities may require additional modules or professional services rather than being included by default. This can make pricing comparisons harder when evaluating against more product-led offerings.
Less product-led configurability
Organizations that prefer rapid, in-app configuration and frequent self-service changes may find the operating model more service-driven. Changes to routing, integrations, or reporting may depend on contracted support processes rather than purely admin-led workflows. This can slow iteration for teams that want to experiment quickly with call flows and agent tooling.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Contact Center Hub — Essential | Not publicly listed (contact sales) | Includes core contact-center features: call recording, real-time analytics, IVR routing, built-in CRM/helpdesk integrations; includes voice minutes for US & Canada; minimum purchase reported: at least 3 agent seats and 1 phone number; first toll-free or 10-digit number included. |
| Contact Center Hub — Professional | Not publicly listed (contact sales) | Adds features such as Salesforce integration, callback, whisper/monitoring, outbound power dialer; includes voice minutes; monthly or annual billing with ~20% discount for annual prepay reportedly; no fixed long-term contracts. |
IP Contact Center Services (usage-based) — labeled summary: Pricing model: Pay-as-you-go (usage + recurring/one-time fees) Free tier/trial: Not indicated on official pages Example costs (from Verizon service guide pages):
- VoIP Inbound Subscription: NRC $100; MRC $100. (per-URI termination)
- Platform rates (Domestic): $0.06 per minute (assessed in 6-second increments); $0.01 per-call minimum platform charge.
- IP-IVR Feature MRCs: Per IP-IVR Application MRC $250; Per IP-IVR Survey (6 months minimum) MRC $250; Per IP-IVR Remote Audio Update MRC $100.
- Combined Features Package (per VoIP Inbound Number): NRC $50; MRC $50.
- A La Carte feature example charges (per TN or per use): Alternate Routing NRC $10 per TN; MRC $50 per alternate routing plan per TN; Menu Routing charge $0.06 per call; Database Routing $0.07 per call; Full SIP Transfer $0.05 per use; etc. Discounts/options: Some services reference volume/contract terms or inclusion when Long Distance Voice Services are included; other enterprise solutions (e.g., Virtual Contact Center, Webex Contact Center, Genesys Cloud) require contacting sales for quotes.
Notes/limitations: Publicly accessible Verizon pages list feature-level rates for legacy/regulated IP Contact Center Services (service guide / rates & charges PDFs) and provide plan names for Contact Center Hub (Essential and Professional) but do not publish per-seat pricing for Contact Center Hub on the public product pages; Verizon directs prospective buyers to contact sales or download a pricing sheet (not publicly exposing per-seat prices on the main product page).
Seller details
Verizon Communications Inc.
New York, NY, USA
2000
Public
https://www.verizon.com/business/
https://x.com/verizonbusiness
https://www.linkedin.com/company/verizon/
