OpenText Fax (RightFax)
Online fax software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is OpenText Fax (RightFax)
OpenText Fax (RightFax) is an enterprise fax server and fax management platform used to send and receive faxes digitally through email, desktop clients, multifunction printers, and business applications. It is typically deployed by IT-managed organizations that need centralized control, policy enforcement, and auditability for fax workflows. The product supports on-premises and hybrid architectures and integrates with common enterprise systems for automated inbound routing and outbound delivery. It is positioned for regulated or high-volume fax environments rather than lightweight, individual-use faxing.
Enterprise-grade fax administration
RightFax provides centralized user management, routing rules, and policy controls that fit IT-governed environments. It supports detailed logging and reporting to help administrators monitor delivery status and troubleshoot failures. This level of administrative control is generally more extensive than consumer-oriented online fax services.
Broad integration options
The platform integrates with email systems and can connect to line-of-business applications for automated faxing and inbound document distribution. It supports multiple fax delivery methods (for example, via telephony gateways and IP-based connectivity) to align with existing infrastructure. These capabilities are useful for organizations that need fax embedded into operational workflows rather than used as a standalone app.
Scales for high-volume use
RightFax is designed to handle higher fax volumes with centralized queuing, routing, and server-based processing. It supports multi-site deployments and can be operated in hybrid models where some components remain on-premises. This makes it suitable for departments such as healthcare administration, financial operations, and shared services that process large numbers of faxes.
Higher deployment complexity
Compared with browser-first online fax tools, RightFax typically requires server infrastructure planning, telephony or IP fax connectivity decisions, and ongoing administration. Implementations often involve coordination across IT, security, and telecom teams. This can increase time-to-value for smaller organizations or simple faxing needs.
Cost structure favors enterprises
Licensing, infrastructure, and integration work can make total cost of ownership higher than pay-as-you-go online fax services. Organizations with low fax volume or limited compliance requirements may find the platform oversized. Budgeting may also need to account for add-ons and professional services depending on the deployment model.
User experience varies by channel
End-user interaction often depends on the chosen interface (email, client software, MFP integration, or application integration), which can lead to inconsistent experiences across teams. Some workflows may require configuration and training to match modern, app-centric expectations. Organizations seeking a single, simple web UI for all users may need additional standardization effort.
Seller details
OpenText Corporation
Waterloo, Ontario, Canada
1991
Public
https://www.opentext.com/
https://x.com/OpenText
https://www.linkedin.com/company/opentext/
