Splunk SOAR (Security Orchestration, Automation and Response)
Incident response software
Security orchestration, automation, and response (SOAR) software
System security software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Splunk SOAR (Security Orchestration, Automation and Response)
Splunk SOAR (formerly Phantom) is a security orchestration, automation, and response platform used to coordinate and automate incident response workflows across security tools. It targets security operations center (SOC) teams that need case management, playbook-driven automation, and integrations for triage, enrichment, containment, and remediation. The product combines a visual playbook builder with an app-based integration framework and supports human-in-the-loop approvals for controlled actions. It is commonly deployed alongside SIEM and endpoint/network/security tooling to reduce manual steps in investigations.
Broad integration ecosystem
Splunk SOAR uses an app-based integration model to connect to many security and IT systems (for example, ticketing, threat intelligence, EDR, email, and network controls). This helps teams orchestrate actions across heterogeneous environments without building every connector from scratch. The platform also supports custom integrations via APIs and scripting when an out-of-the-box app is not available.
Playbook-driven automation controls
The platform provides a visual playbook designer to define repeatable workflows for enrichment, triage, and response. It supports conditional logic, data parsing, and branching to handle different incident types and severity levels. Human approval steps and role-based access controls help teams automate safely while keeping oversight for high-impact actions.
Case management for SOC
Splunk SOAR includes incident/case management features to track artifacts, evidence, tasks, and analyst actions in a single record. Collaboration features (comments, assignments, status tracking) support handoffs and auditability. This can reduce reliance on external spreadsheets or generic ticketing for security-specific workflows.
Implementation and tuning effort
Effective use typically requires upfront work to design playbooks, normalize inputs, and tune integrations to match internal processes. Organizations often need dedicated engineering time to maintain connectors, handle API changes, and manage credentials. Without ongoing tuning, automation can degrade as tools and data sources evolve.
Operational complexity at scale
As playbooks, integrations, and use cases grow, governance becomes important to avoid duplicated logic and inconsistent response actions. Managing versioning, testing, and change control for automation can be challenging in larger SOCs. Performance and reliability can depend on the quality of connected systems and the volume/variability of incoming events.
Best with Splunk ecosystem
While it can integrate with many third-party tools, it is commonly adopted as part of a broader Splunk security stack and workflows. Organizations not using Splunk for adjacent security operations may face additional integration and operational overhead to achieve the same end-to-end experience. Licensing and packaging decisions may also be influenced by the vendor’s broader platform strategy.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Community (Free) | Free — downloadable community edition; up to 100 actions/day | "Download the free community edition for as long as you want"; no credit card required; limited to 100 automated actions/day; on-prem download available. |
| Commercial (Paid) | Contact sales — Per-user pricing | Commercial licensing is per user (licensed by user seats); pricing requires contacting Splunk sales for a quote; Standard support included by default, Premium support available; workload pricing does not apply to Splunk SOAR. |
Seller details
Cisco Systems, Inc.
San Jose, California, USA
1984
Public
https://www.cisco.com/
https://x.com/Cisco
https://www.linkedin.com/company/cisco/
