SmartRec
Parks and recreation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$99 per month
Free Trial
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What is SmartRec
SmartRec is a parks and recreation management system used by municipalities and community recreation organizations to administer programs, memberships, and facility operations. It typically supports online registration and payments, customer account management, and scheduling for classes, leagues, and facility reservations. The product is positioned for agencies that need an integrated front desk and public self-service portal for recreation services.
Core registration and payments
SmartRec supports online program registration and payment collection as part of a recreation-focused workflow. It centralizes household/customer profiles, enrollments, and transaction history for staff use. This aligns with common requirements for parks and recreation departments that need both counter service and online self-service.
Facility and resource scheduling
The system is designed to manage facility reservations and resource scheduling alongside program offerings. This helps agencies coordinate room/field availability with classes, rentals, and events. Consolidating scheduling and registration reduces the need to maintain separate calendars for staff and the public.
Operational fit for agencies
SmartRec is oriented around typical municipal recreation processes such as program catalogs, seasonal sessions, and resident-facing services. It is used in contexts where staff need role-based access for front desk, program coordinators, and administrators. This focus can reduce configuration effort compared with more general booking or membership tools.
Limited public product transparency
Publicly available, detailed documentation on modules, APIs, and deployment options is limited compared with some established platforms in this category. This can make early-stage evaluation and requirements mapping harder without vendor-led demos. Buyers may need to rely more heavily on direct vendor engagement to confirm capabilities.
Integrations may require validation
Information on prebuilt integrations (e.g., accounting systems, identity providers, email/SMS, payment processors, access control) is not consistently published. Agencies with strict integration requirements should validate supported connectors, data export options, and any middleware needs. Integration scope can materially affect implementation time and total cost.
Unclear scalability and hosting details
Clear, verifiable details about hosting model (cloud vs. on-premises), uptime commitments, and security/compliance posture are not readily available from public sources. Larger agencies may require formal security documentation, audit reports, and service-level terms during procurement. These items may only be available during contracting.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $99/mo | All SmartRec core features; 1 online store; Up to 10 facilities; Up to 5,000 active accounts; Email & chat support; Transaction fees: 1% service fee + credit card fees starting at 2.85% + $0.30 per transaction; Implementation & onboarding starting at $899. |
| Advanced | $499/mo | All SmartRec core features; Includes 2 premium add-ons of your choice; Up to 3 online stores; Up to 20 facilities; Up to 10,000 active accounts; 50+ pre-built reports; Live phone & chat support; Transaction fees: 1% service fee + credit card fees starting at 2.75% + $0.30 per transaction; Implementation & onboarding starting at $2,999. |
| Custom | Contact sales | Custom solutions for large organizations (YMCA, JCC, etc.); Unlimited online stores, facilities, and active accounts; Advanced analytics; Priority support & strategic account manager; Custom transaction rates and pricing. |
