Celo
Clinical communication and collaboration software
HIPAA compliant messaging software
Health care software
Health care operations software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per month for up to 20 users
Free TrialFree version
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- Information technology and software
- Education and training
What is Celo
Celo is a clinical communication and collaboration product used by healthcare teams to coordinate care through secure messaging and related workflow tools. It targets clinicians and care teams that need to communicate across roles and locations while maintaining privacy controls. The product typically focuses on HIPAA-aligned communication, user/group management, and operational visibility for care coordination rather than being a full EHR.
Care-team secure messaging
Supports clinician-to-clinician and team-based messaging designed for healthcare workflows. Implementations commonly include role- or group-based conversations to reduce reliance on consumer texting. This aligns with the core requirements of clinical collaboration tools in this category, where message security and auditability are expected.
Operational coordination focus
Emphasizes day-to-day care coordination use cases such as routing requests, updating team members, and closing the loop on tasks. This helps organizations standardize communication patterns that otherwise occur across phone calls, pagers, and ad hoc texting. The product positioning fits healthcare operations needs where communication is part of throughput and service delivery.
Privacy and compliance controls
Typically includes administrative controls such as user provisioning, access management, and retention/audit features needed for regulated environments. These capabilities support HIPAA-oriented policies for protected health information when used as intended. Compared with general-purpose chat tools, this category generally provides more governance features for healthcare.
Integration depth varies
The value of clinical messaging platforms often depends on integrations with EHRs, nurse call, scheduling, and directory systems. If Celo has limited or organization-specific integration options, teams may need manual workflows or additional middleware. Buyers should validate supported interfaces (for example, HL7/FHIR, SSO, directory sync) and the effort required to implement them.
Not a full clinical system
Celo is not positioned as a system of record for clinical documentation or billing. Organizations still need an EHR/PM system for orders, charting, and revenue-cycle workflows. This can create context switching unless integrations surface the right patient and encounter context inside the communication experience.
Compliance depends on configuration
HIPAA-aligned messaging requires correct administrative setup, user training, and policies (for example, device security, access revocation, retention). If governance features are not configured or enforced, organizations can still face privacy and audit risks. Prospective customers should confirm availability of a BAA, audit logs, and retention/export controls for their compliance program.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month (billed annually) | HIPAA-compliant messaging; includes up to 10 users in workspace; read receipts and delivery status; secure photo & video library; personal contact directory; Celo AI Scribe (trial only). |
| Growth | $49 per month (billed annually) for up to 20 users | Everything in Free, plus: Business Associate Agreement (organizational BAA), manage workspace users, verify workspace on Celo network; Celo AI Scribe available as add-on. |
| Business | $99 per month (billed annually) for up to 30 users; $3 / month for each additional user | Everything in Growth, plus: up to 30 users, option to add more users, access to Celo Onboarding Experts, Priority Support; Celo AI Scribe add-on available. |
| Business Pro | $199 per month (billed annually) for up to 30 users; $5 / month for each additional user | Everything in Business, plus: secure video & audio calling, external chat to message patients outside Celo, Celo Roles (role-based messaging); Celo AI Scribe add-on available. |
| Enterprise | Contact sales for pricing (custom) | Everything in Business Pro, plus: unlimited workspaces, EHR integration, connect with unlimited partner workspaces, Celo Broadcast, analytics reports, Enterprise SLA; Celo AI Scribe add-on available. |
