CIS Computer Assisted Dispatch
Emergency medical services software
Fire department software
Public safety software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is CIS Computer Assisted Dispatch
CIS Computer Assisted Dispatch is a computer-aided dispatch (CAD) application used by public safety communications centers to receive calls, create incidents, and dispatch fire and EMS resources. It supports day-to-day dispatch workflows such as unit recommendation, status tracking, and event logging for operational and compliance needs. The product is typically used by municipal or county agencies that need a CAD system focused on emergency response rather than broader records management.
Core CAD dispatch workflows
Supports essential call-taking and dispatch functions such as incident creation, unit assignment, and unit status management. Provides time-stamped event logs that help agencies document response timelines. Fits agencies that primarily need CAD capabilities without requiring a full suite of adjacent modules.
Fire and EMS oriented
Aligns with fire/EMS dispatch operations where unit types, station coverage, and response configurations differ from law enforcement-centric dispatch. Helps coordinate multi-unit responses and track apparatus availability. This focus can reduce configuration complexity compared with platforms designed to cover many public-safety domains at once.
Operational audit trail
Maintains incident and dispatch activity history that can be used for after-action review and operational reporting. Time stamps and activity logs support internal QA and compliance documentation. This is useful for agencies that must reconcile dispatch activity with downstream reporting systems.
Limited public information
Publicly available documentation about features, integrations, and deployment options is limited under the product name provided. That makes it difficult to verify capabilities such as mapping, mobile dispatch, and standards-based interfaces without vendor confirmation. Buyers may need a detailed demo and written scope to validate requirements.
Integration scope unclear
It is not possible to confirm out-of-the-box integrations with common public-safety ecosystems (e.g., ePCR/EHR, alerting, staffing, or analytics) from available sources. If integrations are required, agencies may need custom interfaces or middleware. This can increase implementation time and ongoing support effort.
Unverified cloud and security posture
No verified details are available on hosting models (cloud vs. on-premises), redundancy, or security certifications under the provided product name. Agencies with CJIS-aligned policies or strict continuity requirements may need additional due diligence. Procurement may require security questionnaires and third-party assessments before approval.
Plan & Pricing
No pricing tiers, plans, or costs are published on the vendor's official website (Computer Information Systems, Inc.). Contact information listed on the official site for pricing/quotes: sales@cis.com, +1.877.673.7800. See CIS official site for product details (CAD) and contact information.
