In Case of Crisis
Critical event management (CEM) platforms software
Public safety software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is In Case of Crisis
In Case of Crisis is a public safety and emergency preparedness platform focused on helping organizations plan for, communicate during, and manage disruptive incidents. It is typically used by schools, workplaces, and community organizations to distribute emergency procedures, contact information, and incident guidance to staff and stakeholders. The product emphasizes accessible crisis plans and resources that can be referenced quickly during an event, rather than operating as a full-scale critical event management suite. It is commonly positioned for preparedness and response coordination in smaller to mid-sized deployments.
Plan-centric crisis readiness
The product centers on making crisis plans, procedures, and key contacts easy to access during an incident. This supports preparedness use cases where staff need clear, role-based guidance rather than complex workflow automation. For organizations without a dedicated emergency operations team, this approach can reduce reliance on ad hoc documents and shared drives. It aligns well with public safety program requirements that emphasize documented procedures and training.
Designed for public safety use
The feature set and positioning fit common public safety scenarios such as active threats, severe weather, and facility incidents. This makes it easier to standardize response playbooks and distribute them to relevant audiences. Compared with broader CEM platforms, the focus is narrower and more operationally oriented to on-the-ground response guidance. It can be deployed as part of a broader safety program without requiring extensive integration work.
Lower operational complexity
Because it is not primarily a sensor-driven intelligence or enterprise CEM orchestration platform, implementation can be simpler. Teams can often start by publishing plans and contact trees, then expand usage over time. This can be advantageous for organizations that lack 24/7 monitoring or a formal incident command structure. It also reduces the need for specialized administrators to maintain complex rules and automations.
Limited CEM depth
Organizations seeking end-to-end critical event management may find gaps in areas such as automated threat intelligence ingestion, advanced incident workflows, and enterprise-wide orchestration. Some CEM platforms in this space provide broader capabilities like multi-channel mass notification at scale, incident tasking, and integrated situational awareness dashboards. If those capabilities are required, In Case of Crisis may need to be complemented with additional tools. Fit depends heavily on whether the primary need is planning versus real-time event management.
Unclear integration ecosystem
Public information about prebuilt integrations (e.g., HR systems, identity providers, GIS, ITSM, or security tooling) is limited compared with larger platforms in the category. This can affect how easily organizations can automate contact syncing, access control, and incident data exchange. Where integrations are not available, teams may rely on manual updates that can become stale over time. Buyers should validate API availability, SSO options, and supported connectors during evaluation.
Vendor details not well verified
Verified, current corporate information for the seller (legal entity name, headquarters, and founding year) is not consistently available in public sources. This can complicate due diligence for procurement, security reviews, and long-term vendor risk assessment. Organizations with strict compliance requirements may need additional documentation such as SOC reports, data processing terms, and ownership disclosures. Prospective buyers should request formal company and security attestations directly from the vendor.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Prepare | Not listed on site — contact sales / request a quote | Publish unlimited playbooks; access via app & browser; custom plan content & branding; auto-update user & call lists; share secure/public access to playbooks; incident reporting workflow; user checklists & URL links; send unlimited notifications to users; SSO support; Microsoft Teams integration. |
| Respond | Not listed on site — contact sales / request a quote | Includes Prepare features, plus mass email & mass text notifications; Microsoft Teams notifications; send polls to users; two-way secure chat; real-time group checklists; integrations with Everbridge, AlertMedia, OnSolve, and Regroup (3rd-party services may require separate contracts). |
| 365 | Not listed on site — contact sales / request a quote | Includes Respond features, plus virtual tabletop exercises; alert & incident capture; threat assessment & activation; coordinate & track response efforts; stakeholder communications; holding statements management; common operating picture; after-action reports; executive briefings. |
