365 Total Backup (formerly Altaro Office 365 Backup for MSPs)
Online backup software
SaaS backup software
Server backup software
Backup software
Data recovery software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) and its alternatives fit your requirements.
Contact the product provider
Free Trial
Free version unavailable
Small
Medium
Large
- Arts, entertainment, and recreation
- Media and communications
- Education and training
What is 365 Total Backup (formerly Altaro Office 365 Backup for MSPs)
365 Total Backup is a SaaS backup and recovery product for Microsoft 365 workloads, used primarily by managed service providers (MSPs) and IT teams to protect tenant data beyond native retention. It backs up and restores services such as Exchange Online mailboxes, OneDrive for Business, SharePoint Online, and Microsoft Teams data. The product focuses on multi-tenant administration, policy-based scheduling, and granular restore options suited to MSP operations. It is offered under the Hornetsecurity group and is known historically under the Altaro brand name.
MSP-focused multi-tenant management
The product is designed for MSP workflows, including managing multiple Microsoft 365 tenants from a centralized console. This reduces operational overhead compared with single-tenant backup tools. It supports role-based access patterns that align with service desk and escalation models. Reporting and tenant-level visibility help standardize backup operations across customers.
Granular restore for M365
It supports item-level recovery for common Microsoft 365 data types (for example, emails, files, and SharePoint content), which is important for day-to-day incident response. Granular restore reduces the need for full mailbox or site restores when only a subset of data is required. This aligns with typical SaaS-backup expectations in the category. It also supports point-in-time recovery based on backup history.
SaaS delivery reduces infrastructure
As a SaaS backup product, it avoids deploying and maintaining on-premises backup servers for Microsoft 365 protection. This can simplify onboarding new tenants and scaling protected users. It also reduces dependency on local storage sizing and patch management compared with server-based backup software. For MSPs, this can streamline standardization across customers.
Primarily Microsoft 365 scope
The product’s core value centers on Microsoft 365, so it is not a general-purpose replacement for server backup software across heterogeneous environments. Organizations needing broad coverage for virtual machines, databases, endpoints, and cloud infrastructure may require additional tools. This can increase vendor sprawl for IT teams that want a single platform. Fit is strongest when Microsoft 365 is the primary protected workload.
Limited control over storage
Because it is delivered as a SaaS service, customers typically have less flexibility over underlying storage location, storage tiering, and custom immutability configurations than with self-managed backup stacks. This can be a constraint for organizations with strict data residency or customer-managed key requirements. It may also limit advanced integration patterns with existing storage investments. Buyers should validate available region options and retention controls.
Advanced eDiscovery needs vary
Backup and restore do not replace full eDiscovery, legal hold, and compliance tooling, and capabilities can differ from dedicated governance platforms. Some investigations require richer search, export, and chain-of-custody workflows than a backup product provides. This can lead to parallel processes for compliance and litigation support. Teams should confirm whether restore/search features meet their internal audit requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| 365 Total Backup — End Users (Prepaid) | Price not listed on vendor site — contact sales / pricing calculator referenced | Minimum annual starting subscription includes up to 10 users; subscriptions available for 1, 2 or 3 years (2-year = 10% discount, 3-year = 15% discount); unlimited storage included; storage, support and product access included in one all-inclusive fee. |
| 365 Total Backup — MSP / Reseller (Subscription) | Price not listed on vendor site — contact sales | MSP subscription: pay-per-user-per-month (no upfront fees), monthly billing with a minimum monthly fee equivalent to 30 users; no binding contracts for MSP monthly plan; Add-On users sold in batches of 10; includes Endpoint Backup (licensed users only) and unlimited storage. |
Notes: Vendor's official pages present licensing model, minimum-seat rules and subscription-length discount rules but do not publish per-user or per-seat monetary rates on the public site — customers are directed to request a trial/quote or contact sales.
Seller details
Hornetsecurity GmbH
Hannover, Germany
2007
Private
https://www.hornetsecurity.com/
https://x.com/hornetsecurity
https://www.linkedin.com/company/hornetsecurity/
