AccuRx
Patient engagement software
Telemedicine software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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£0.40 per patient per year
Free TrialFree version
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- Healthcare and life sciences
- Public sector and nonprofit organizations
- Information technology and software
What is AccuRx
AccuRx is a healthcare communications and patient engagement platform used primarily by UK primary care and related services to message patients and coordinate care. It supports SMS and secure messaging, online consultations, and video consultations, helping practices manage inbound patient requests and send outbound updates. The product is designed to fit common NHS workflows and integrates with widely used UK clinical systems to reduce manual administration around patient communications.
Strong UK primary care fit
AccuRx is built around UK primary care workflows, including handling patient requests and practice-to-patient messaging at scale. It aligns with common NHS operating models and terminology, which reduces configuration overhead for many GP practices. This focus can make implementation and day-to-day adoption more straightforward than broader, cross-industry engagement tools.
Multiple communication modalities
The platform supports outbound SMS messaging and secure messaging, as well as online consultation flows and video consultations. This lets practices use one toolset for routine updates, administrative requests, and remote clinical interactions. Consolidating channels can reduce reliance on separate point solutions for messaging and telemedicine.
Integrations with clinical systems
AccuRx integrates with commonly used UK clinical record systems, enabling staff to work within familiar environments. Integration supports more consistent documentation and reduces duplicate data entry compared with standalone communication tools. This is particularly relevant for teams that need communications to be visible alongside the patient record.
UK-centric feature set
AccuRx is primarily designed for the NHS and UK care delivery context. Organizations outside the UK, or those with different reimbursement and regulatory requirements, may find gaps in localization, integrations, or workflow assumptions. This can limit suitability for multinational deployments.
Limited non-clinical experience tools
Compared with broader patient experience platforms, AccuRx is more focused on communications and consultation workflows than on end-to-end experience management. Capabilities such as reputation management, advanced patient journey marketing, or deep consumer-style engagement features may require additional systems. Organizations seeking a single platform for all patient experience functions may need complementary products.
Depends on integration environment
The value of messaging and consultation workflows increases when integrations with the local clinical system and operational processes are well configured. If a practice uses less common systems, has strict IT constraints, or lacks process standardization, rollout can be slower and benefits can be uneven. Integration and governance work may be required to ensure consistent use across teams.
Plan & Pricing
| Plan / Product | Price | Key features & notes |
|---|---|---|
| Accurx Lite | Free (permanently) | Limited/free tier included for all users (Accurx Lite). Limits apply (e.g., request a text/photo response and attach a document: limited uses; SMS limits). See Accurx Lite feature table for exact limits. |
| Accurx Scribe (1–14,999 patients) | £0.50 per patient per year | AI clinical scribe: unlimited scribes, SNOMED coding, EPR integration, daily training, webinars, direct support. |
| Accurx Scribe (15,000–89,999 patients) | £0.47 per patient per year | Same package as above; volume pricing reduces unit cost. |
| Accurx Scribe (90,000–799,999 patients) | £0.43 per patient per year | Same package; lower unit price for larger patient lists. |
| Accurx Scribe (800,000+ patients) | £0.40 per patient per year (contact for large-scale purchase) | Enterprise-scale pricing; Accurx indicates contacting sales for highest bands. |
| Toolkit bundles (Bronze / Silver / Gold) | Not publicly listed – quote required (priced per patient per year) | Toolkits group paid products (Bronze, Silver, Gold). Pricing varies by patient population size and must be obtained via quote / purchasing form; license fees exclude SMS fragment costs. |
Additional usage-based costs (official site): SMS / fragments: SMS is charged per SMS fragment (≈160 characters). Official site lists current SMS fragment costs (example: 2.25p per fragment via Direct Debit; 2.35p per fragment without Direct Debit) and notes average message uses ~2.3 fragments. (See vendor SMS/fragment documentation.)
Notes: - Many Accurx paid products (e.g., Patient Triage, Video, Batch Messaging/Appointment Reminders) are listed as purchasable modules; some offer a free trial (see Patient Triage: 3-month trial). - Where Accurx does not publish a public unit price (toolkits / many modules), the official channel is to "Generate a quote" or contact partnerships@accurx.com.
Seller details
AccuRx Limited
London, UK
2016
Private
https://www.accurx.com/
https://x.com/accurx
https://www.linkedin.com/company/accurx/
