Activechat.ai
Chatbots software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per agent per month
Free Trial
Free version unavailable
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What is Activechat.ai
Activechat.ai is a chatbot and conversational automation platform used to build and deploy chat experiences for customer support, lead capture, and basic self-service. It targets small to mid-sized teams that want to automate common inquiries and route conversations to humans when needed. The product focuses on visual bot building, multi-channel deployment, and integrations to connect chat flows with business systems.
Visual bot building tools
Activechat.ai provides a builder-oriented approach to designing conversation flows without requiring extensive custom development. This can reduce time-to-deploy for common support and lead-qualification scenarios. The tooling is oriented around repeatable flows and reusable components rather than one-off scripts.
Multi-channel chat deployment
The platform supports deploying conversational experiences across common digital channels used for customer engagement. This helps teams maintain consistent automation logic while meeting users where they already communicate. It also reduces the operational overhead of maintaining separate bot implementations per channel.
Integrations for workflow automation
Activechat.ai is designed to connect chatbot interactions to external systems so teams can trigger follow-ups, create records, or route requests. This supports practical use cases such as lead handoff, ticket creation, and data capture. Integration capability is important in this category because value depends on moving conversation outcomes into downstream processes.
Limited enterprise contact-center depth
Compared with full contact-center platforms, chatbot-focused tools typically offer less depth in workforce management, advanced routing, and omnichannel agent desktop capabilities. Organizations with complex queues, compliance requirements, or large agent teams may need additional systems. This can increase total cost and integration effort for enterprise deployments.
Conversational intelligence may be basic
Products that primarily focus on bot building often provide lighter conversational analytics than dedicated conversational intelligence suites. Teams may find gaps in areas like advanced conversation tagging, coaching workflows, and deep speech/text analytics across all customer interactions. As a result, the product may be better suited to automation outcomes than broad conversation intelligence programs.
Integration scope can vary
While integrations are a core value driver, the breadth and maintenance of connectors can vary by vendor and channel. Some use cases may require custom API work, middleware, or developer support to achieve reliable data sync and routing. This can slow deployment for teams with complex CRM, help desk, or data governance needs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Team | $49 per agent/month | Includes all platform features except automatic intent detection ("Insights"); price applies to live chat agent seats; monthly billing (annual subscriptions available with 15% discount). |
| Company | $169 per agent/month (10 seats minimum) | Advanced AI features including custom ML model training, automatic intent detection (Insights), custom analytics dashboards, dedicated account manager, and up to 20 hours of custom development per month. |
On-premise / one-time licenses (official site):
- Company License — $4,995 (single installation, unlimited projects). Includes live chat automation, natural language bots, multiple channels, visual chatbot builder, CRM tools, reporting and analytics.
- Developer License — $14,995 (unlimited installations & projects). Includes everything in Company plus billing system, TypeScript source, developer docs, dedicated support; allows development and resale.
Other notes: Small extra fee applies per active conversation if monthly volume exceeds plan limits; billing in USD; no-contract monthly or annual subscriptions; estimate tool available in Settings > Billing.
