AirDroid Remote Support
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$1.58 per month
Free TrialFree version
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- Agriculture, fishing, and forestry
- Transportation and logistics
- Retail and wholesale
What is AirDroid Remote Support
AirDroid Remote Support is a remote support application for assisting users on mobile devices and computers through screen sharing, remote control, and communication tools. It targets IT help desks, customer support teams, and field service scenarios where technicians need to troubleshoot Android devices (and, depending on plan and platform, other endpoints) without being on-site. The product emphasizes mobile-first support workflows, including unattended access options and device management features that can complement support sessions. It is typically deployed as an agent/app on the supported endpoint with technician access via a console.
Strong Android support focus
The product is designed around supporting Android endpoints, including screen viewing and remote assistance workflows that fit mobile device troubleshooting. This is useful for organizations supporting fleets of rugged devices, kiosks, or employee-owned phones where issues occur outside the office. Compared with more PC-centric remote support tools, its feature set and onboarding flow are oriented toward mobile support use cases.
Unattended access capabilities
AirDroid Remote Support supports unattended access scenarios (subject to device permissions and configuration), enabling technicians to connect without the end user present. This can reduce downtime for managed devices and after-hours support. It also supports repeated support for the same endpoints without re-establishing ad-hoc session setup each time.
Multi-channel session assistance
The product includes real-time interaction features commonly needed in support sessions, such as screen sharing and communication between technician and end user. These tools help technicians guide users through steps when full remote control is limited by OS restrictions. This supports a mix of guided support and direct control depending on endpoint capabilities.
Platform control limitations vary
Remote control depth can vary by operating system version, device manufacturer, and permission model, especially on Android where OEM restrictions differ. Some scenarios may require additional setup (e.g., enabling accessibility services, installing add-ons, or using device-owner/MDM enrollment) to achieve full control. Organizations should validate control behavior on their specific device models before standardizing.
Less enterprise ITSM depth
Compared with remote support suites that emphasize enterprise service management workflows, AirDroid Remote Support may require more external tooling for ticketing, SLA tracking, and complex approval/audit processes. Integrations and reporting depth can be a deciding factor for larger help desks. Buyers should confirm available integrations, APIs, and audit logging meet internal compliance requirements.
Deployment and governance overhead
Unattended access and device-level permissions introduce governance requirements such as consent handling, access controls, and credential management. Rolling out agents across many endpoints typically requires packaging, policy configuration, and ongoing version management. Teams without centralized endpoint management may find large-scale deployment more operationally intensive.
Plan & Pricing
Business (AirDroid Remote Support - For Business, annual pricing)
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 | Connect & control Windows devices; Quick Connection via ID; File transfer in chat; Unattended Windows devices; Black Screen mode; Connection hours: 10 hours/month; Licensed users: 1; Manage up to 3 unattended Windows devices. |
| Basic | $199.00 / License / Year | Quality remote assistance; Quick Connection via ID; File transfer in chat; Unattended Windows devices; Black Screen mode (Windows); Connection hours: 50 hours/month (additional hours 10–50 can be purchased); Licensed users: 1; Manage up to 3 unattended Windows devices. |
| Standard | $599.00 / License / Year | Preferred solution for unattended devices; Remote control for Windows/Android/iOS; AR camera; Unlimited connection hours; Manage up to 300 unattended devices (Windows, Android); Licensed users: no limit; Concurrent channels can be expanded. |
| Premium | Coming Soon | Bulk management, mass deployment, advanced analytics/integrations (features listed as coming soon). |
Personal (AirDroid Remote Support - Personal/Premium)
| Plan | Price | Key features & notes |
|---|---|---|
| Personal Premium (monthly) | $2.49 / month | Personal use premium tier (purchase via AirMirror app); enables extended assistance time and remote control features. |
| Personal Premium (annual) | $1.58 / month (billed $18.99/year) | Annual billing discount (36% off); includes same Premium features; cancel anytime; 7-day money-back guarantee. |
| Personal Free usage | $0 | Personal users receive 10 minutes free per day (to use without upgrading). |
Notes: All pricing and feature breakdowns are taken from AirDroid's official product/pricing pages for AirDroid Remote Support (business and personal pages). Business plans are sold per license per year; connection hours, licensed users, and managed unattended device limits differ by plan as shown above. Additional hours and seats can be purchased; special pricing for education/NPO/government available via contact.
