AiTrillion
Loyalty management software
Marketing automation software
Personalization software
Pop-up builder software
Push notification software
Review management software
E-commerce personalization software
Live chat software
Demand generation software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is AiTrillion
AiTrillion is an e-commerce marketing automation platform that consolidates customer engagement tools such as email, SMS, web push notifications, pop-ups, loyalty programs, and on-site personalization. It is primarily used by small to mid-sized online retailers—especially Shopify merchants—to run campaigns, capture leads, and drive repeat purchases from a single interface. The product combines multiple functions that are often purchased as separate point solutions, with prebuilt automation flows and on-site widgets.
Broad e-commerce feature coverage
AiTrillion bundles several customer engagement capabilities—automation, loyalty, pop-ups, push notifications, reviews, and live chat—into one product. This can reduce the number of separate apps a merchant needs to install and maintain. For teams that prefer a single vendor for core retention and conversion tooling, the all-in-one scope is a practical fit.
Shopify-oriented implementation
The product is positioned around Shopify use cases and common e-commerce workflows such as abandoned cart recovery, welcome series, and win-back campaigns. This focus can shorten time-to-launch for merchants that want preconfigured templates rather than building journeys from scratch. It also supports on-site widgets (e.g., pop-ups and personalization blocks) that align with typical storefront optimization tasks.
Multiple channels in one hub
AiTrillion supports coordinated messaging across channels such as email, SMS, and web push, alongside on-site experiences. Managing these in one place can help keep offers, segments, and timing consistent across touchpoints. This is useful for small teams that need cross-channel execution without operating several specialized tools.
Depth varies by module
Because AiTrillion spans many categories, individual modules may not match the depth of specialized products in areas like loyalty, reviews, or advanced personalization. Organizations with complex requirements (e.g., multi-brand loyalty rules, sophisticated experimentation, or enterprise-grade deliverability controls) may outgrow certain components. Buyers often need to validate each module against their specific use cases rather than assuming parity with best-of-breed tools.
Best fit for Shopify SMBs
The product’s strongest alignment is with smaller e-commerce teams and Shopify-centric operations. Companies with multi-store, multi-region, or complex data/identity architectures may require more robust governance, integrations, and role-based controls than an SMB-focused platform typically provides. Fit should be confirmed for headless commerce or non-Shopify environments if applicable.
Potential overlap with existing stack
Merchants already using established email/SMS providers, loyalty apps, review platforms, or chat tools may face duplication and migration effort. Consolidation can simplify operations, but switching costs (data migration, template rebuilds, and workflow re-creation) can be material. Integration and data synchronization requirements should be reviewed to avoid fragmented customer profiles across systems.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 / month | Up to 250 active contacts. "Start free" option shown on official pricing page (Compare plans). |
| Basic (Full Suite) | $29 / month (monthly) or $24 / month (annual, billed once yearly) | Up to 250 active contacts; Full AiTrillion suite (loyalty rewards, email, SMS, web push, customer account, workflow automation, product reviews, WhatsApp chat, smart popup, product recommendations, recurring membership, affiliate marketing, announcement bar, form builder, live chat, Shopify POS); 1,500 email sends/month; 10x push impressions/month; 50 SMS credits/month; 50 membership customers; 50 affiliates; 1 staff access; 14-day free trial. |
| Growth (Full Suite) | $99 / month (monthly) or $82 / month (annual, billed once yearly) | Up to 5,000 active contacts; Full suite (same modules); 15,000 email sends/month; 10x push impressions/month; 100 SMS credits/month; 500 membership customers; 500 affiliates; 2 staff access; 14-day free trial. |
| Professional (Full Suite) | $199 / month (monthly) or $166 / month (annual, billed once yearly) | Up to 15,000 active contacts; Full suite; 60,000 email sends/month; 10x push impressions/month; 500 SMS credits/month; 1,000 membership customers; 1,000 affiliates; 4 staff access; 14-day free trial. |
| Advance (Full Suite) | $399 / month (monthly) or $333 / month (annual, billed once yearly) | Up to 40,000 active contacts; Full suite; 200,000 email sends/month; 10x push impressions/month; 1,000 SMS credits/month; 5,000 membership customers; 5,000 affiliates; 8 staff access; 14-day free trial. |
| Enterprise (Full Suite) — tier A | $699 / month (monthly) or $583 / month (annual, billed once yearly) | Up to 80,000 active contacts; Full suite; 600,000 email sends/month (for higher Enterprise tiers); 10x push impressions/month; 10,000 SMS credits/month; 16,000 membership customers (on larger Enterprise tier); up to 30 staff access (details vary by enterprise tier); 14-day free trial. |
| Enterprise (Full Suite) — tier B | $999 / month (monthly) or $833 / month (annual, billed once yearly) | Up to 120,000 active contacts; full-suite; 14-day free trial; custom limits available. |
| Custom plan | Get a quote (custom pricing) | Flexible limits, designed around customer — custom contacts/order limits, selectable modules, custom email/send limits, custom push impressions, custom SMS credits, custom membership & affiliate limits, custom staff access. |
Notes & add-ons (from official pricing page):
- Additional contacts: $10 per additional 1,000 active contacts per month; $120 per additional 1,000 active contacts per year (official page shows both monthly and yearly add-on prices).
- SMS credits: AiTrillion uses a credit-based SMS billing. Official example: United States — 1 credit/SMS (lowest cost) = $0.01027 per credit (listed on the official pricing page). Other country rates shown on the official pricing page (e.g., Canada $0.02009, UK $0.04201).
- All paid plans list a 14-days free trial on the official pricing page; FAQ notes plan-specific 7-day & 14-day trials for different plans.
