AssetTrack for ServiceNow
Asset tracking software
IT asset management software
Asset management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is AssetTrack for ServiceNow
AssetTrack for ServiceNow is an application that extends the ServiceNow platform to support tracking and management of physical and IT assets within ServiceNow workflows. It is used by IT operations, asset managers, and service teams to record asset details, ownership, location, and lifecycle status and to connect assets to incidents, requests, and changes. The product differentiates primarily through native alignment with ServiceNow data models, security, and process automation rather than operating as a standalone asset tracking system.
Native ServiceNow workflow alignment
The product fits into ServiceNow’s workflow-driven approach, enabling asset records to be tied directly to service management processes such as incidents, requests, and changes. This reduces the need to synchronize data across separate tools for teams already standardized on ServiceNow. It also supports consistent approvals, audit trails, and task routing using existing platform capabilities.
Centralized asset data model
AssetTrack for ServiceNow centralizes asset attributes and lifecycle status in a single system of record for organizations using ServiceNow. This can improve data consistency across IT, facilities, and service teams when they share the same platform. It also supports reporting and dashboards using ServiceNow’s native analytics and list views.
Platform security and governance
Because it runs on ServiceNow, the product can leverage role-based access controls, logging, and governance features already configured in the instance. This helps organizations apply consistent controls to asset data without introducing a separate security model. It also simplifies administration for teams that already manage ServiceNow users, roles, and compliance requirements.
Requires ServiceNow licensing
The product depends on an active ServiceNow environment and is not suitable as a standalone asset tracking system. Total cost and feasibility are therefore tied to ServiceNow licensing and platform adoption. Organizations without ServiceNow may find implementation unjustified compared with dedicated asset tracking tools.
Hardware tracking may need add-ons
If use cases require real-time location, sensor telemetry, or automated check-in/check-out using BLE/RFID/GPS, the solution typically needs integrations with external location or IoT components. Those integrations can add complexity, additional vendors, and ongoing maintenance. Capabilities will vary based on the chosen hardware and integration approach.
Implementation depends on configuration
Asset processes (taxonomy, lifecycle states, reconciliation rules, and governance) often require configuration and data cleanup to deliver reliable results. Organizations may need ServiceNow administration or partner support to implement and maintain the solution. Data quality issues (duplicates, inconsistent naming, missing ownership) can limit reporting accuracy until addressed.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | Tiered per-asset pricing (not published on AMI site — contact AMI / ServiceNow Store for quote) | Annual or multi-year licenses; charged by number of active (non-retired) assets; entry-level feature set. See AMI FAQ for level definitions. |
| Plus | Tiered per-asset pricing (not published on AMI site — contact AMI / ServiceNow Store for quote) | Mid-level feature set (Plus license) with additional capabilities over Standard; available as annual or multi-year term. |
| Premium | Tiered per-asset pricing (not published on AMI site — contact AMI / ServiceNow Store for quote) | Full feature set (Premium license); supports advanced audit, RFID, and enterprise-scale deployments; professional services and add-ons may incur additional fees. |
