Riverbed Aternity Employee Experience
Application performance monitoring (APM) tools
Digital employee experience (DEX) management software
Monitoring software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Riverbed Aternity Employee Experience and its alternatives fit your requirements.
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Manufacturing
- Transportation and logistics
- Energy and utilities
What is Riverbed Aternity Employee Experience
Riverbed Aternity Employee Experience is a digital employee experience (DEX) platform that monitors endpoint devices, business applications, and network conditions to help IT teams understand and improve end-user experience. It is used by IT operations, EUC/endpoint teams, and service desk organizations to troubleshoot performance issues, validate changes, and track experience KPIs across fleets of employee devices. The product combines real-user telemetry from endpoints with application and network performance data, and supports both proactive monitoring and incident-driven investigations. It is commonly deployed in environments with distributed workforces and a mix of on-prem and cloud applications.
Endpoint-centric experience telemetry
The product captures real-user experience data from employee endpoints, including device health and application responsiveness, which helps isolate whether issues originate on the device, in the app, or across the network. This endpoint focus supports service desk workflows where user-impact evidence is required. It also helps quantify experience trends over time rather than relying only on synthetic tests or infrastructure metrics.
Cross-domain troubleshooting context
Aternity correlates user experience signals with application and network performance indicators to speed triage across teams. This reduces reliance on separate point tools when diagnosing whether a slowdown is tied to an application change, a WAN/VPN condition, or endpoint resource constraints. In practice, it supports faster handoffs between endpoint, network, and application owners.
Operational reporting and KPIs
The platform provides dashboards and reporting oriented around experience KPIs (for example, application response time and device performance indicators) that can be used for ongoing service quality management. These reports help validate the impact of upgrades, patches, and configuration changes. They also support prioritization by showing which applications or user groups experience the most frequent or severe degradation.
Agent deployment and governance overhead
DEX capabilities typically depend on an endpoint agent, which introduces packaging, rollout, and lifecycle management work across device fleets. Organizations may need additional governance for privacy, data retention, and acceptable-use policies because the product collects end-user experience telemetry. These requirements can slow adoption in highly regulated or unionized environments.
Less developer-centric APM depth
Compared with tools primarily designed for developer observability, DEX-oriented monitoring may provide less depth for code-level diagnostics such as distributed tracing instrumentation strategy, in-process debugging, or developer workflow integrations. Teams may still require separate tooling for deep application debugging and release-time analysis. This can lead to overlapping platforms when both DEX and engineering observability are in scope.
Integration and tuning effort
To get consistent value across many applications and user groups, teams often need to tune thresholds, define experience baselines, and integrate with ITSM/alerting systems. Normalizing data across different device types, OS versions, and network paths can require ongoing maintenance. Without careful configuration, alert noise or ambiguous root-cause signals can persist.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Aternity Enterprise (ATNY-ENT) | Not publicly listed — contact Riverbed for pricing | Full Digital Employee Experience (DEX) capabilities: real-time click-to-render insights, AI-powered automation & Intelligent Service Desk, device & application discovery; licensed as per-device subscription units (Windows, Mac, VDI). See Riverbed product & support pages for SKUs and licensing model. |
| Aternity Essentials (ATNY-ESS) | Not publicly listed — contact Riverbed for pricing | Essentials tier of Aternity (lighter feature set than Enterprise). Available as subscription license units for Enterprise SaaS or Essentials SaaS. |
| Aternity Mobile (ATNY-MOB) | Not publicly listed — contact Riverbed for pricing | Mobile device monitoring (iOS/Android) for corporate mobile devices; licensed per mobile device. |
| Aternity Application Add-On (ATNY-APP-ADD-ON) | Not publicly listed — contact Riverbed for pricing | Optional application-level add-on module for Aternity. |
Notes:
- Riverbed’s public product pages (Aternity Employee Experience) and demo/contact flows do not publish customer-facing license prices; Riverbed directs buyers to request a demo/contact sales for quotes. (See Riverbed product/demo pages.)
- Official Riverbed support documentation lists the Aternity license SKUs (ATNY-ENT, ATNY-ESS, ATNY-MOB, related subscription/hosting SKUs) and shows Gold Support maintenance SKUs (e.g., MNT-ATNY). The support/EOA notice includes Gold Support pricing adjustments for maintenance (example: MNT-ATNY listed at $61 per year in EOA notice).
Seller details
Riverbed Technology, LLC
San Francisco, CA, USA
2002
Private
https://www.riverbed.com/
https://x.com/riverbed
https://www.linkedin.com/company/riverbed-technology/
