Audienceview Unlimited
Box office software
Event registration and ticketing software
Event management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Small
Medium
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- Media and communications
- Education and training
- Arts, entertainment, and recreation
What is Audienceview Unlimited
AudienceView Unlimited is a ticketing and box office platform used by venues and event organizers to sell tickets, manage patrons, and administer events. It supports online and on-site sales workflows, including reserved seating and customer account management. The product is typically used by performing arts organizations, cultural institutions, and other venues that need integrated ticketing and patron data capabilities.
Venue-oriented box office workflows
The product is designed for organizations that run a box office and need both online and in-person sales. It supports common venue requirements such as reserved seating and patron account management. This makes it suitable for theaters, arts organizations, and similar operators that need more than basic self-serve ticket links.
Integrated patron data management
AudienceView Unlimited combines ticketing with customer/patron records to support repeat buyers and relationship management. Centralized patron history can help staff handle exchanges, refunds, and service inquiries with context. This is often important for membership- or donor-adjacent organizations that want ticketing tied to constituent records.
Operational controls and administration
The platform includes administrative tools for event setup, pricing, and sales controls that align with managed box office operations. It is built to support staff roles and day-to-day operational processes rather than only creator-led event publishing. This can reduce reliance on separate tools for core ticketing administration.
Less suited to simple events
Organizations running occasional, low-complexity events may find a venue-focused box office system heavier than needed. Setup and administration can be more involved than lightweight ticketing tools. For teams that primarily need quick event publishing and basic checkout, the operational depth may add overhead.
Implementation and configuration effort
Box office platforms typically require configuration for seating, pricing rules, fees, and organizational policies. This can introduce longer onboarding timelines compared with plug-and-play ticketing services. Ongoing changes (e.g., seating maps or complex price structures) may require trained administrators.
Limited public pricing transparency
Pricing and packaging are not always published in a way that allows easy self-serve comparison. Buyers may need a sales process to understand total costs, including per-ticket fees and optional modules. This can make early-stage budgeting and competitive evaluation more time-consuming.
Plan & Pricing
Pricing model:
- Subscription: "Request Pricing" (customized subscription model; pricing provided by AudienceView on request).
- Per-ticket: "Request Pricing" (per-ticket / pay-per-ticket model; pricing provided by AudienceView on request).
Notes / Key features included in the official pricing description:
- Unlimited user licenses
- Unlimited client and technical support
- Customized shopping cart branding
- Robust CRM access
- Reserved seating charts (additional charts may incur a fee)
- Complimentary tickets included at a 1:1 ratio with paid tickets
- Donations, memberships, merchandise, and gift cards included at no additional cost
- Merchant account and payment gateway connection
- PCI-compliant software, hosting, and maintenance
- Implementation and data migration assistance
- Access to online knowledge base and training; 24/7/365 emergency support
How pricing is provided: AudienceView requires prospects to request pricing via a form/contact; no public list prices or numeric tiers are published on the official Unlimited pricing page.
