AutomationEdge
IT service management tools
Robotic process automation (RPA) software
Process automation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per month
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What is AutomationEdge
AutomationEdge is an enterprise automation platform used to orchestrate IT and business processes across applications, infrastructure, and service desks. It is commonly used by IT operations, service management teams, and shared services groups to automate repetitive workflows such as ticket-driven remediation, user provisioning, and scheduled batch operations. The product combines workflow orchestration with bot-based automation and connectors to integrate with common enterprise systems, positioning it for end-to-end automation that starts from requests or events and executes across multiple tools.
Cross-system workflow orchestration
AutomationEdge focuses on orchestrating multi-step workflows that span IT tools and business applications. This supports automations that begin with an event or request and then coordinate actions across several systems rather than only automating a single UI task. For organizations standardizing on runbooks and repeatable procedures, this approach can reduce manual handoffs between teams.
Ticket-driven IT automation
The platform is often deployed to automate service-desk and IT operations tasks triggered by incidents, requests, or alerts. This aligns well with operational use cases such as auto-remediation, password resets, account provisioning, and routine maintenance. Compared with general work-management tools, the emphasis is on operational execution and integration with IT workflows.
RPA plus integration connectors
AutomationEdge combines bot-style automation with integration capabilities so teams can automate both UI-level steps and API/integration-driven actions. This can be useful when some target systems lack reliable APIs or when legacy applications require UI interaction. The hybrid approach helps teams avoid building separate solutions for orchestration and desktop automation.
RPA maintenance overhead
Where automations rely on UI interactions, bots can be sensitive to application changes, screen updates, and timing issues. This can increase ongoing maintenance compared with API-first automations. Organizations should plan for testing and versioning practices to keep bot workflows stable.
Enterprise setup and governance
Implementations typically require upfront design for credentials, environments, approvals, and change control. Teams may need dedicated administration to manage connectors, schedules, and execution infrastructure. For smaller IT teams seeking lightweight deployment, this can be heavier than simpler service-desk automation features.
ITSM depth depends on integration
AutomationEdge is not primarily an IT service management suite, so core ITSM capabilities (e.g., full ticketing, CMDB, SLAs, knowledge management) depend on the connected service desk tool. This means buyers evaluating it as an ITSM replacement may still need a separate ITSM platform. Value is highest when it complements an existing service desk rather than replacing it.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Free — 30 bot-minutes + 30 premium-step consumptions per month (lifetime) | RPA, ETL, API, scheduler, advanced scripting, AI/ML prediction, IT connectors, CogniBot chatbot, intelligent document processing. (AutomationEdge states lifetime free access when registered with an organization email; personal emails receive a 1-month trial). |
| Business | $25 per month (billed annually) or $27.50 per month (billed monthly) | 375 bot-minutes per month; same feature set as Starter; consumption-type licensing; 30-day free trial available. |
| Edge | $25 per month (billed annually) or $27.50 per month (billed monthly) | Consumption of 100 premium steps per month (connectors, scripting, cognitive steps); includes RPA, ETL, API, scheduler, advanced scripting, AI/ML prediction; 30-day free trial available. |
| Professional | $45 per month (billed annually) or $49.50 per month (billed monthly) | 375 bot-minutes + 100 premium steps per month; full platform capabilities; 30-day free trial available. |
| Enterprise | Custom pricing / On request | Designed for high-volume and 24x7 automation at scale — contact sales for subscription/consumption options and quote. |
Seller details
AutomationEdge, Inc.
San Jose, CA, USA
2015
Private
https://automationedge.com/
https://x.com/AutomationEdge
https://www.linkedin.com/company/automationedge/
