Axelor CRM
CRM software
AI CRM tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€350 per month
Free Trial unavailable
Free version
Small
Medium
Large
- Construction
- Agriculture, fishing, and forestry
- Manufacturing
What is Axelor CRM
Axelor CRM is a customer relationship management application within the broader Axelor business application suite, used to manage leads, opportunities, accounts, contacts, and sales activities. It targets small to mid-sized organizations that want a customizable CRM that can be deployed on-premises or in the cloud. The product emphasizes configurability and extension through the Axelor platform, and it can be used alongside other Axelor modules such as ERP and BPM. AI-related capabilities depend on the specific Axelor edition, configuration, and any connected services rather than being a single, standardized AI feature set across all deployments.
Highly customizable data model
Axelor CRM is designed to be adapted to specific business processes using the Axelor platform’s configuration and extension mechanisms. This can reduce reliance on rigid, one-size-fits-all pipelines when teams need custom objects, fields, and workflows. It is particularly useful for organizations that expect ongoing process changes and want to keep those changes within a governed application framework.
On-premises deployment option
Axelor can be deployed in self-managed environments, which can be important for organizations with data residency, security, or integration constraints. This provides an alternative to CRM tools that are primarily SaaS-only. It also enables tighter control over upgrade timing and infrastructure, at the cost of additional operational responsibility.
Suite integration with Axelor apps
Axelor CRM can be implemented as part of a broader suite that includes adjacent business modules (for example, ERP-related functions depending on the chosen Axelor applications). This can simplify master data alignment and cross-process reporting when the organization standardizes on the Axelor ecosystem. For teams trying to reduce point-solution sprawl, a suite approach can lower integration overhead compared with stitching together multiple vendors.
AI features not standardized
While the product is sometimes positioned in AI-related CRM discussions, AI capabilities are not consistently defined as a single packaged feature set across all deployments. In practice, AI functionality may require additional configuration, connectors, or third-party services. Buyers evaluating it specifically as an AI CRM tool should validate which AI-assisted functions are available in their intended edition and hosting model.
Smaller third-party ecosystem
Compared with the most widely adopted CRM platforms, Axelor typically has fewer prebuilt marketplace integrations, extensions, and implementation partners. This can increase the amount of custom integration work required for common tools (email, telephony, marketing automation, data enrichment). Organizations that depend heavily on plug-and-play integrations should assess coverage early.
Higher implementation responsibility
The flexibility and deployment choices often shift more responsibility to the customer or system integrator for configuration, hosting (if self-managed), and lifecycle management. Teams without in-house technical capacity may face longer time-to-value than with more prescriptive, out-of-the-box CRM products. Ongoing maintenance effort can also be higher when significant customization is introduced.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Community | €0 (free) | Access to the Open Source platform; essential modules included; community support; download available. |
| Pro | €35 per user/month | Commercial license; all business modules included; updates; electronic invoices included; standard support; minimum 10 users. |
| Enterprise | €55 per user/month | Includes Pro features plus CAS/SSO; templates & document templates; advanced BI; integrated AI module; advanced indexed search; advanced import/export module; advanced screen modification studio; priority support; minimum 20 users. |
Seller details
Axelor
Paris, France
2005
Private
https://www.axelor.com/
https://x.com/axelor
https://www.linkedin.com/company/axelor/
