Bizrate Insights
Online reputation management software
Review management software
E-commerce analytics software
Experience management software
Feedback analytics software
Survey software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$450 per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Manufacturing
What is Bizrate Insights
Bizrate Insights is a customer ratings and reviews platform focused on e-commerce merchants. It collects post-purchase feedback through surveys and publishes seller ratings and product reviews that can be used for reputation signals and on-site merchandising. The product is typically used by online retailers and brands that want structured feedback collection, review display, and reporting on customer experience drivers. It is differentiated by its long-running Bizrate consumer panel and its emphasis on verified, transaction-based feedback collection.
Post-purchase survey collection
Bizrate Insights centers on transaction-triggered surveys that capture feedback shortly after an order is delivered or completed. This approach supports higher data integrity than open, unverified review collection because it ties responses to a purchase event. It also enables merchants to measure operational drivers such as shipping, delivery, and customer service. The survey-based workflow fits teams that want consistent, structured CX measurement rather than only star ratings.
Seller ratings visibility
The platform publishes merchant ratings that can be used as reputation signals for shoppers evaluating a store. This can help e-commerce teams monitor brand trust indicators and identify recurring issues that affect customer sentiment. It also provides a standardized way to compare performance over time using consistent survey questions and scoring. For merchants, this is often more actionable than unstructured social listening alone.
E-commerce focused reporting
Bizrate Insights reporting is oriented around e-commerce experience metrics (for example, fulfillment, delivery, and service interactions). This aligns well with operations and CX teams that need to connect feedback to order lifecycle stages. The analytics are designed for merchant performance monitoring rather than broad marketing automation. It can serve as a feedback analytics layer alongside existing commerce platforms.
Narrower channel coverage
Bizrate Insights is primarily oriented to e-commerce purchase feedback and Bizrate-hosted ratings rather than comprehensive review aggregation across many third-party sites. Organizations that need centralized management of reviews from multiple marketplaces, app stores, and social platforms may require additional tools. This can increase operational overhead when teams want a single inbox for all reputation channels. The fit is strongest for merchants prioritizing post-purchase surveys and seller ratings.
Limited marketing suite breadth
Compared with all-in-one SMB platforms in the broader space, Bizrate Insights is not positioned as a full CRM, marketing automation, or social publishing system. Teams looking for integrated campaign execution, multi-location listing management, or extensive social workflows may find gaps. As a result, it is often deployed as a specialized feedback and reviews component. Integration needs can vary depending on the commerce stack.
Implementation depends on order data
Effective use typically requires reliable access to order and customer contact data to trigger surveys and attribute results. Merchants with fragmented commerce systems or strict consent requirements may need additional configuration and governance. If survey invitations are not delivered consistently, data quality and trend analysis can degrade. This makes operational readiness and data hygiene important for successful rollout.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Growth | $0 per month (billed annually) | Unlimited survey invitations & responses; Google Seller Ratings syndication; journey mapping; API connections; benchmarking; integrations (Shopify, GTM, Adobe Commerce, etc.). |
| Advanced | $450 per month (billed annually) | Everything in Growth, plus: quarter-over-quarter trends, NPS overview, sentiment analysis, real-time feedback alerts, personalized insights reports, category-level benchmarks, custom survey questions, assigned Customer Experience Manager. |
| Pro | $975 per month (billed annually) | Everything in Advanced, plus: year-over-year tracking, NPS trends, customized competitive benchmarking, expanded survey questions, email list building, executive summary report, custom quarterly insights review, unlimited user seats, hands-on support. |
| Enterprise | Custom pricing | Tailored packages with expert analysis, expanded customization, access to proprietary panel, and other enterprise features. Contact sales. |
Seller details
Connexity, Inc.
Los Angeles, California, United States
1996
Private
https://www.bizrateinsights.com/
https://www.linkedin.com/company/connexity
