Chaport
Chatbots software
Live chat software
Social customer service software
Contact center knowledge base software
Multilingual customer support software
Conversational intelligence software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$29 per month
Free TrialFree version
Small
Medium
Large
- Accommodation and food services
- Real estate and property management
- Retail and wholesale
What is Chaport
Chaport is a customer messaging platform that provides live chat for websites and apps, with optional chatbots and multichannel inbox capabilities. It is used by support and sales teams to handle real-time conversations, capture leads, and manage customer requests from a shared workspace. The product includes embeddable chat widgets, agent apps, basic automation, and integrations to connect chat with other business tools. It is typically adopted by small to mid-sized organizations that want a lightweight live chat and messaging setup without deploying a full contact center suite.
Fast website chat deployment
Chaport provides an embeddable chat widget that can be added to a website with minimal configuration. Teams can set up agent accounts, routing basics, and offline forms quickly compared with broader contact center platforms. Mobile and desktop apps support responding to chats without staying in a browser session. This makes it practical for smaller teams that need live chat coverage with limited IT involvement.
Shared inbox and collaboration
The platform supports multi-agent handling of conversations with a shared view of customer chats. Internal notes and conversation assignment help teams coordinate responses and avoid duplicate replies. Basic customer data and conversation history remain accessible to agents for continuity. This fits teams that manage support and pre-sales inquiries in the same channel.
Automation and chatbot options
Chaport includes automation features such as triggers, canned responses, and chatbot-style flows to handle common questions. These tools can reduce repetitive work and help route users to the right agent or resource. Integrations and webhooks (where available by plan) allow connecting chat events to external systems. For organizations not ready for advanced conversational intelligence suites, this provides a simpler starting point.
Limited enterprise contact center depth
Chaport focuses on chat and messaging rather than full omnichannel contact center operations. Organizations that require advanced workforce management, sophisticated routing, QA tooling, or deep telephony features may find gaps. Reporting and analytics are typically lighter than platforms built primarily for large contact centers. As requirements grow, teams may need additional tools to cover those functions.
Knowledge base capabilities are basic
While Chaport can link to help content and support self-service via bot flows, it is not primarily a dedicated knowledge base management system. Features such as structured content governance, advanced search, and article lifecycle workflows may be limited compared with specialized knowledge base software. Teams with heavy documentation needs may need a separate KB platform. This can add integration and content maintenance overhead.
Conversational intelligence is limited
Chaport provides conversation history and basic metrics, but it is not positioned as a full conversational intelligence platform. Capabilities like advanced conversation analytics, topic modeling, and automated coaching are typically less developed than in tools built specifically for revenue or contact-center intelligence. Teams that need deep insights across large volumes of interactions may outgrow the native analytics. They may need exports or third-party BI to meet those requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month | 2 operators included; Unlimited chats & websites; 60-day chat history; Basic widget customization; Web, desktop & mobile apps |
| Pro | $29 per month (billed annually) / $39 per month (billed monthly) | 4 operators included; Everything in Free plus: Unlimited chat history; Auto-invitations; Advanced widget customization; Email & messengers integration; Saved replies; Pre-chat form; Detailed reports; Autoresponder; REST & JavaScript API |
| Unlimited | $99 per month (billed annually) / $129 per month (billed monthly) | Unlimited operators; Everything in Pro plus: Chatbots; Knowledge base + FAQ bot; Teams; Assignment rules; Shared saved replies; Custom fields; Chat ratings; Advanced & on-demand reports; Zapier integration |
