Chatra
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per agent per month
Free TrialFree version
Small
Medium
Large
- Accommodation and food services
- Retail and wholesale
- Information technology and software
What is Chatra
Chatra is a live chat and customer messaging tool for websites that helps teams communicate with visitors in real time. It is commonly used by small and mid-sized businesses for sales inquiries, lead capture, and basic customer support. The product combines a website chat widget with features such as team inbox workflows, offline messaging, and integrations with common business tools. It also supports proactive chat prompts and basic visitor context to help agents respond more effectively.
Website live chat focus
Chatra centers on real-time website chat with a lightweight widget and an agent interface designed for quick responses. It supports offline messages so teams can capture inquiries outside business hours. This focus can fit organizations that want a dedicated chat layer without adopting a broader marketing automation or CRM suite.
Team inbox collaboration
Chatra supports multi-agent handling of conversations, which helps route and manage incoming chats across a team. Shared visibility into ongoing conversations reduces duplicate responses and improves handoffs. This is useful for small support or sales teams that need basic coordination without complex service-desk processes.
Integrations for common workflows
Chatra provides integrations with popular web and business tools to connect chat conversations to existing workflows. This can help teams forward leads, notify staff, or sync conversation context into other systems. Compared with more all-in-one platforms in the space, the integration approach allows Chatra to remain a focused chat product while still fitting into a broader stack.
Limited suite breadth
Chatra is primarily a live chat product rather than a full customer engagement suite. Organizations looking for deeply integrated email marketing, advanced automation, or full CRM functionality may need additional products. This can increase total cost and administrative overhead when compared with platforms that bundle these capabilities.
Basic reporting depth
Chat reporting in focused chat tools is often sufficient for operational monitoring but may not satisfy advanced analytics needs. Teams that require detailed funnel attribution, multi-touch reporting, or highly customizable dashboards may find the native analytics limiting. In those cases, exporting data or relying on third-party analytics becomes necessary.
Support workflows not ITSM
Chatra is designed for conversational support and sales chats rather than full ticketing/IT service management. If a team needs complex SLAs, problem/change workflows, or extensive knowledge base and case management, they may need a dedicated help desk. This can make Chatra better suited to lightweight support scenarios than enterprise service operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 | One agent; free forever; most features; no credit card required to sign up. |
| Essential | $31 per agent/month (monthly) or $25 per agent/month (annual) | 10-day free trial (no credit card required); unlimited chats per month; includes basic + additional paid features (unlimited websites, customization, SSL). |
| Pro | $41 per agent/month (monthly) or $33 per agent/month (annual) | 10-day free trial (no credit card required); includes all Essential features plus advanced capabilities (intelligent chat bot, targeted messages & triggers, detailed visitor info, typing insights, integrations, API). |
