Citizen Space
Citizen engagement software
Public sector software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Arts, entertainment, and recreation
- Public sector and nonprofit organizations
- Education and training
What is Citizen Space
Citizen Space is a web-based citizen engagement platform used by public sector organizations to run online consultations and collect feedback from residents and stakeholders. It supports publishing engagement activities, gathering responses through surveys and submissions, and reporting on outcomes. The product is typically used by local and regional government teams that need a structured workflow for consultations and statutory engagement processes.
Consultation-focused workflows
Citizen Space is designed around end-to-end consultation processes, including publishing activities, collecting responses, and closing the loop with outcomes. This orientation fits public sector engagement teams that run recurring consultations rather than one-off surveys. It provides a consistent structure for managing multiple engagements over time.
Multiple response collection methods
The platform supports collecting feedback through common consultation mechanisms such as questionnaires and written submissions. This helps agencies accommodate different engagement formats within a single tool. It can reduce reliance on separate survey tools and ad hoc email-based submissions.
Public-facing engagement hub
Citizen Space provides a centralized public site where residents can discover current and past engagement activities. This improves transparency by keeping consultation materials and participation links in one place. It also supports ongoing engagement programs that need a consistent, branded destination.
Limited scope beyond engagement
Citizen Space primarily addresses consultation and feedback collection rather than broader government operations. Organizations looking for case management, permitting/licensing, service request handling, or emergency communications typically need additional systems. This can increase integration and vendor management effort.
Integration details vary by deployment
Public documentation on out-of-the-box integrations and APIs is not always sufficient to assess fit without vendor confirmation. Connecting to CRM, GIS, identity, or data warehouse environments may require professional services or custom work. Buyers should validate integration capabilities during procurement.
Advanced analytics may require exports
While the platform supports reporting on engagement activity, deeper analysis (e.g., advanced segmentation, longitudinal analysis across programs, or custom dashboards) may require exporting data to external BI tools. This adds process steps and governance considerations. Requirements for open data publishing should be confirmed.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Subscription | Contact sales / Not published on vendor site | Simple subscription licensing (includes maintenance & support); fully managed hosting (datacentres available in AU, CA, NZ, UK, USA, EU); 99.95% SLA; invoice billing; deployment typically 7–10 working days; optional add-ons (e.g., Citizen Space Geospatial). |
