ClearSale
E-commerce fraud protection software
Fraud detection software
Web security software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Information technology and software
What is ClearSale
ClearSale is an e-commerce fraud protection platform focused on evaluating online orders for payment fraud risk and helping merchants reduce chargebacks. It is used by e-commerce, retail, and digital commerce teams that need automated decisioning and operational workflows for order review. The product combines risk scoring with human analyst review services and provides decision outcomes (approve, decline, or review) that can be integrated into checkout and order management processes.
Hybrid AI plus human review
ClearSale pairs automated risk analysis with manual review by fraud analysts for orders that require additional validation. This approach can help merchants handle edge cases where automated rules alone may be insufficient. It also supports operational continuity for teams that do not want to staff a full in-house review operation.
Chargeback-focused workflows
The platform is designed around e-commerce order decisioning and chargeback reduction rather than general-purpose fraud analytics. It supports approve/decline/review outcomes and related case handling that align with common merchant processes. This focus can simplify deployment for merchants primarily concerned with card-not-present order fraud.
Integrations for commerce stacks
ClearSale provides integrations and APIs intended to connect with e-commerce platforms, payment flows, and order management systems. This can reduce custom development compared with building fraud checks entirely in-house. Integration options support embedding fraud decisions into real-time checkout or post-authorization order screening.
Less suited to non-commerce fraud
ClearSale’s core capabilities center on e-commerce order fraud and chargebacks. Organizations looking for broader enterprise fraud management across channels (e.g., account takeover, P2P payments, or complex banking use cases) may need additional tools. Fit can be weaker when requirements extend beyond order-level decisioning.
Manual review adds latency
When orders are routed to human review, decision times can be longer than fully automated approaches. This can affect customer experience for merchants that require instant fulfillment or real-time digital delivery. Merchants may need to tune thresholds to balance fraud loss, false declines, and review volume.
Limited transparency on models
As with many managed fraud services, merchants may have limited visibility into the underlying scoring logic and feature weighting. This can make it harder to independently validate decisions or meet internal governance requirements. Reporting may be sufficient for operations but not for teams needing deep model explainability.
Plan & Pricing
Pricing model: Pay-as-you-go / custom (pricing charged per approved order; KPI-based and custom/hybrid models also available) Free tier/trial: No permanently free plan listed on official site; no time-limited free trial listed. (Site does list a "30-day satisfaction guarantee".)
Details (from ClearSale official site):
- KPI Pricing Model — Price based on number of approved transactions; merchant and ClearSale agree on a chargeback-percentage KPI; if ClearSale exceeds the KPI in a quarter, the merchant receives a predetermined discount on that quarterly invoice.
- Performance-Based Pricing Model — A fixed fee for every approved transaction determined by sales volume, business goals, and risk profile; includes an option for ClearSale to reimburse the merchant for any chargebacks when an approved transaction is later determined to be fraudulent (Chargeback Guarantee) for eligible plans.
- Custom Pricing — Hybrid models combining KPI and performance measures; ClearSale will tailor pricing to the client’s needs and may restructure pricing as KPIs are met.
- Other vendor-stated terms: No setup costs or integration fees; No monthly minimums; Pricing per approved orders; 30-day satisfaction guarantee; "GET MY PRICING" (contact sales) — specific per-transaction fees or percentage rates are not disclosed on the public pricing pages.
Minimum paid cost: Official site states "No monthly minimums" and pricing is per-approved-order; the site does not publish a numeric minimum paid amount (contact sales to get a quote).
How to obtain exact costs: ClearSale requires merchants to contact them for a custom quote; no public per-order price or percentage is listed on the official pricing pages.
Seller details
ClearSale S.A.
São Paulo, Brazil
2001
Private
https://www.clearsale.com/
https://x.com/clearsale
https://www.linkedin.com/company/clearsale/
