ContactPigeon
Customer data platforms (CDP)
Customer journey analytics software
Direct mail automation software
Email template builder software
Marketing automation software
Push notification software
E-commerce personalization software
Retail intelligence software
E-commerce software
Retail software
Campaign software
Digital marketing software
Email list manager software
Landing page optimization software
Lead management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$50 per month
Free Trial
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What is ContactPigeon
ContactPigeon is a marketing automation platform focused on retail and e-commerce use cases. It combines customer data management, segmentation, and orchestration to run campaigns across channels such as email, SMS, web/push notifications, and on-site personalization. Teams use it to automate lifecycle messaging (e.g., cart abandonment, browse abandonment, post-purchase) and to analyze campaign and customer behavior performance. The product emphasizes retail-oriented templates, product/catalog-driven messaging, and integrations with commerce platforms and data sources.
Omnichannel campaign orchestration
The platform supports coordinated messaging across multiple channels, enabling teams to run lifecycle and promotional programs from a single system. It is designed around event-triggered automation (e.g., browse/cart/purchase events) that is common in e-commerce. This reduces reliance on separate point tools for email, push, and on-site messaging and helps keep customer experiences consistent across touchpoints.
Retail-focused personalization features
ContactPigeon includes capabilities oriented to merchandising and retail marketing, such as product-driven content and recommendations in messages and on-site experiences. It supports segmentation that can incorporate behavioral and transactional signals typical of commerce environments. These features align with common retail workflows where marketers need to tailor content by category affinity, purchase history, and engagement patterns.
Built-in analytics for journeys
The product provides reporting intended to connect campaign activity with customer behavior and outcomes, supporting optimization of automated journeys. Marketers can evaluate performance by segment, channel, and automation flow rather than only by one-off campaign metrics. This is useful for organizations that want journey-level visibility without deploying a separate analytics-only system.
E-commerce centric fit
The feature set is primarily designed for retail and e-commerce scenarios, which can limit suitability for non-commerce B2B lead management or complex account-based processes. Organizations with heavy CRM-centric sales workflows may find gaps compared with tools built primarily for sales-led lifecycle management. As a result, some teams may still need additional systems for pipeline and account health workflows.
Integration and data readiness needs
Effective personalization and automation depend on clean event, customer, and catalog data flowing into the platform. Implementations often require integration work with commerce platforms, analytics, and data warehouses to achieve full value. Teams without strong data operations support may experience longer time-to-value or reduced accuracy in segmentation and triggers.
Advanced CDP depth varies
While it supports customer data and segmentation, organizations needing extensive identity resolution, governance, and complex multi-source data modeling may require additional CDP or data infrastructure. Some enterprises also expect deeper controls for data lineage, consent management, and cross-system master data management. Fit should be validated against requirements for enterprise-scale customer data unification.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $50 per month (starting) | Up to 2,500 contacts; unlimited email sends; advanced pop-up targeting; built-in CDP; pre-designed e‑commerce automations; email support; $35/month for every additional 5,000 contacts; customer success manager available from $300/month. |
| Growth | $99 per month (starting) | Up to 10,000 contacts; everything in Starter plus optimized campaign delivery, advanced segmentation, predictive analytics (churn detection); chat support; $35/month for every additional 5,000 contacts; customer success manager available from $300/month. |
| Custom / Enterprise | Custom pricing (contact sales) | For merchants not on Shopify/BigCommerce or with enterprise needs ContactPigeon directs users to request a custom quote via Sales. |
Notes:
- The above pricing and trial information are published on ContactPigeon’s official Shopify/BigCommerce pricing page.
- ContactPigeon offers a 14-day free trial specifically for Shopify and BigCommerce customers; trial email sends are limited to 500 sends during the trial.
- For platforms other than Shopify/BigCommerce the site indicates pricing is customized and to contact sales for a quote.
Seller details
ContactPigeon
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https://www.contactpigeon.com/
https://x.com/contactpigeon
https://www.linkedin.com/company/contactpigeon/
