ControlUp
Digital employee experience (DEX) management software
- Features
- Ease of use
- Ease of management
- Quality of support
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What is ControlUp
ControlUp is a digital employee experience (DEX) and real-time monitoring platform focused on end-user computing environments such as virtual desktops, remote sessions, and physical endpoints. It helps IT operations and EUC teams detect, troubleshoot, and remediate performance and user experience issues across sessions, devices, and supporting infrastructure. The product emphasizes real-time visibility, automated actions/scripts, and troubleshooting workflows tailored to VDI and remote application delivery use cases.
Strong EUC/VDI real-time visibility
ControlUp is designed around real-time monitoring of end-user sessions and the components that affect them (e.g., virtual desktop sessions, hosts, and related services). This makes it well-suited for service desk and EUC operations teams that need fast triage during user-impacting incidents. The console-style operational view supports drill-down from user symptoms to resource/process-level signals. It is commonly positioned for environments where VDI and remote app delivery are central to the employee experience.
Built-in remediation and automation hooks
The platform supports taking actions from within the operational interface (for example, restarting services, logging off sessions, or running scripts) to reduce mean time to resolution. This aligns with DEX programs that require not only measurement but also operational response. Automation capabilities can standardize common fixes and reduce manual steps for support teams. The approach is practical for repetitive EUC incidents where consistent remediation is possible.
Troubleshooting workflows for support teams
ControlUp provides workflows and views oriented to day-to-day troubleshooting rather than only long-term analytics. It helps correlate user experience issues with session/process behavior and infrastructure constraints in a single operational context. This can reduce tool switching for teams responsible for remote desktop performance and stability. The product’s focus on operational usability is a differentiator for organizations with dedicated EUC support functions.
VDI-centric fit may vary
Organizations primarily focused on broad endpoint DEX across diverse device fleets may find ControlUp’s strongest value in VDI/EUC-centric scenarios. Some DEX programs prioritize deep endpoint telemetry, application experience analytics, and long-horizon sentiment/experience scoring across all devices. In those cases, ControlUp may require complementary tooling or careful scoping to match program goals. Fit depends on how much of the workforce relies on virtual desktops and remote sessions.
Deployment and tuning effort
Meaningful monitoring and remediation typically require configuration, access permissions, and ongoing tuning to reduce noise and align alerts with operational processes. Automation actions and scripts also need governance to avoid unintended impact in production environments. Larger environments may require planning for scale, role-based access, and operational ownership. This can extend time-to-value compared with lighter-weight experience-only measurement approaches.
Reporting depth depends on use case
Teams that need executive-level DEX scorecards, long-term trend analytics, or broad experience benchmarking may find that additional reporting configuration is necessary. Operational dashboards can be strong for real-time troubleshooting but may not fully satisfy all stakeholders without customization. Data retention, aggregation, and cross-domain correlation requirements can influence how well it supports enterprise-wide DEX reporting. Organizations should validate analytics and reporting outputs against their specific DEX KPIs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| ControlUp ONE | Custom pricing (contact sales) | Unified platform license (Desktops + Apps + Compliance + VDI). Includes endpoint & app monitoring, remediation, automation, dashboards, remote assist, ServiceNow integration, synthetic testing, etc. |
| ControlUp for Desktops — Essential | Custom pricing (contact sales) | Essential components to deliver DEX for endpoints and applications (real-time monitoring, remediation actions, dashboards). |
| ControlUp for Desktops — Advanced | Custom pricing (contact sales) | Includes all Essential features plus advanced DEX capabilities (additional telemetry, automation, reporting). Cloud PC bundle available. |
| ControlUp for VDI — Essential | Custom pricing (contact sales) | Core monitoring and management for VDI & DaaS environments. |
| ControlUp for VDI — Advanced | Custom pricing (contact sales) | Advanced VDI/DaaS capabilities (extended historical reporting, synthetic testing, unified comms monitoring). |
| ControlUp for Frontline Workers | Custom pricing (contact sales) | Mobile frontline worker DEX (battery analytics, device utilization, predictive alerts, lost device tracking). |
| ControlUp for Apps (add-on) | Custom pricing (contact sales) | Add-on for SaaS and web app monitoring; available with Desktops Advanced. |
| ControlUp for Compliance (add-on) | Custom pricing (contact sales) | Add-on to identify and remediate security/compliance risks; available with Desktops. |
Seller details
ControlUp Technologies Ltd.
San Jose, CA, USA
2012
Private
https://www.controlup.com/
https://x.com/controlup
https://www.linkedin.com/company/controlup/
