Crexendo
UCaaS platforms
VoIP providers
Contact center software
Customer communications management software
Call & contact center software
Communication software
Webcasting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9.85 per user per month
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What is Crexendo
Crexendo is a cloud communications platform that provides business VoIP calling and unified communications features, and it also offers contact center capabilities through its service portfolio. It is used by small to mid-sized organizations and service providers that need hosted PBX, calling plans, and related administration tools. The product set typically combines UC features (voice, messaging, mobility) with options for call routing, reporting, and agent workflows depending on the package and deployment model. Crexendo is positioned as a single-vendor option for organizations that want both business telephony and contact center functionality under one provider relationship.
Unified UC and telephony
Crexendo centers on hosted business voice and UCaaS capabilities, which fits organizations prioritizing cloud PBX replacement and managed calling. It supports common business telephony needs such as extensions, call routing, and administrative controls. For buyers comparing UCaaS-first products, this focus can simplify procurement versus assembling multiple point solutions. It also aligns with MSP/channel delivery models where a single platform is resold and managed.
Contact center option available
Crexendo offers contact center functionality as part of its broader communications portfolio, enabling inbound/outbound handling and agent workflows for customer-facing teams. This can be useful for organizations that want to keep calling and contact center under one vendor relationship. Compared with contact-center-only platforms, this bundling can reduce integration work for basic-to-moderate use cases. It is most relevant when the organization’s requirements fit within the vendor’s supported feature tiers.
Provider-backed service delivery
As a communications provider, Crexendo can deliver both the software layer and the associated voice service, which can streamline support and billing. This model can be beneficial for teams that prefer a managed approach rather than operating multiple vendors for SIP, numbers, and UC applications. It also supports scenarios where a partner or internal IT team wants centralized administration for users and calling. The approach can reduce coordination overhead during onboarding and number porting.
Contact center depth varies
Organizations with advanced contact center requirements (complex workforce management, deep AI-driven routing, or extensive digital-channel orchestration) may find feature depth depends on the specific Crexendo offering and configuration. Buyers should validate which channels, analytics, and quality-management functions are included versus add-ons. In evaluations against enterprise-focused contact center suites, gaps can appear in specialized modules and ecosystem breadth. A detailed requirements-to-feature mapping is typically necessary.
Webcasting not core focus
Although it can be associated with broader communication software categories, Crexendo is not primarily known as a dedicated webcasting platform. Organizations needing large-scale webinar production, event registration, and advanced video engagement analytics may require a separate specialized solution. Video/webcasting capabilities, if present, should be validated for attendee limits, recording workflows, and integrations. This can add complexity for teams with heavy webinar or virtual-event needs.
Integration ecosystem may be narrower
Compared with platforms that emphasize large app marketplaces and extensive prebuilt integrations, Crexendo’s integration breadth may be more limited depending on the product edition and APIs available. This can affect CRM synchronization, omnichannel workflows, and custom reporting pipelines. Buyers should confirm supported integrations, API coverage, and any professional services required for custom work. Integration constraints can increase total implementation effort in complex environments.
Plan & Pricing
Crexendo VIP (Tiered subscription plans)
| Plan | Price | Key features & notes |
|---|---|---|
| Professional | $9.85 per user/month* | 24/7 US support, 100% uptime guarantee, 1,000 outbound monthly calling minutes (U.S./Canada), unlimited inbound calls, basic PBX features, 1 device. (*Advertised "minimum monthly per-user price"; limited-time offer expires 12/31/2025 on the promotions page.) |
| Advanced | $16.85 per user/month* | All Professional features plus unlimited outbound minutes (U.S./Canada), Direct Inward Dial (DID), desk/mobile/web access, instant messaging, business SMS, voicemail transcription, CRM integrations, unlimited audio conferencing, up to 5 devices. |
| Elite | $22.85 per user/month* | All Advanced features plus HD video meetings, HD teaming rooms, HD webinars (up to 1,000 attendees), team chat with document sharing, multimedia meeting recordings, real-time analytics, QoS reports, up to 8 devices. |
*Notes: Promotional "As Low As $9.85 Per User, Per Month" language appears on Crexendo's VIP offer page and is marked a limited-time offer. The page also states "Minimum monthly per-user price." (Official vendor pricing/promotions page.)
Avail (Crexendo store / Avail product line — legacy / small-business packages)
| Plan | Price | Key features & notes |
|---|---|---|
| Avail Classic (24/7) | $12.65 per month + 10¢/minute | Inbound virtual office (toll-free number optional), inbound fax, email, contacts, messages; setup $34.95. |
| Avail Silver Fax+ | Starting $24.95 per month | Inbound/outbound calling and faxing; includes free fax line; toll-free add-on available for $3.99/month + 10¢/min. |
| Avail Silver Phone Plans | Starting $34.95 per month | Inbound/outbound calling; includes free fax line. Month-to-month plans require purchase of Crexendo 200 phone ($79.95 + shipping) and a $34.95 activation fee unless billed annually (annual plans waive activation and phone cost). |
Additional billing notes (from Crexendo store pages): activation fees, phone purchase and shipping for month-to-month plans, early termination fee for annual plans, and fair-use limits. Toll-free inbound calls billed at $0.10/min plus $3.99/month access if toll-free add-on selected.
Seller details
Crexendo, Inc.
Tempe, Arizona, USA
1995
Public
https://www.crexendo.com/
https://x.com/Crexendo
https://www.linkedin.com/company/crexendo/
