Customerly
Email marketing software
Email template builder software
Chatbots software
AI chatbots software
Live chat software
Conversational support software
Survey software
Agentic AI software
AI agents
AI customer support agents software
Conversational intelligence software
Generative AI software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$16 per seat per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Real estate and property management
- Accommodation and food services
What is Customerly
Customerly is a customer communication platform that combines website live chat with automation features such as chatbots, knowledge base, and messaging tools. It is used by small and mid-sized teams to handle pre-sales questions and customer support conversations from a website or in-app widget. The product also includes email-based customer messaging and feedback collection features (for example, surveys) to support customer engagement workflows. It positions itself as an all-in-one option for teams that want chat, automation, and basic customer messaging in a single tool.
Unified chat and automation
Customerly combines live chat with chatbot-style automation in the same interface, which can reduce tool switching for support teams. It supports common workflows such as routing conversations, capturing lead details, and triggering follow-ups. For teams that want a single system for real-time conversations and basic automation, this can simplify setup compared with assembling multiple point solutions.
Customer messaging beyond chat
In addition to live chat, Customerly includes email messaging capabilities that can be used for customer communications tied to support or lifecycle events. This helps teams coordinate outbound messages with inbound conversations. It can be useful for smaller organizations that need basic email outreach connected to support context rather than a standalone email marketing stack.
Built-in feedback collection
Customerly includes survey/feedback features that allow teams to collect customer input without adopting a separate survey tool. This supports use cases like post-interaction feedback and lightweight customer research. Keeping feedback connected to conversations can help teams link qualitative responses to specific support interactions.
Not a full marketing suite
While it includes email capabilities, Customerly is not primarily designed as a comprehensive email marketing platform with advanced segmentation, deliverability tooling, and campaign analytics typical of dedicated marketing systems. Teams with complex marketing automation requirements may need an additional specialized product. This can increase integration and data synchronization work.
AI/agent capabilities unclear
Customerly is often discussed in the context of chatbots and automation, but the scope of “agentic AI” and generative AI features can vary by plan and may not match expectations for autonomous resolution, tool use, or deep conversational intelligence. Buyers should validate which AI functions are available (for example, knowledge-grounded answers, handoff logic, and reporting) and how they are configured. This is especially important for regulated or high-volume support environments.
Limited enterprise governance
Compared with platforms built for larger support organizations, Customerly may offer fewer enterprise-grade controls such as advanced role-based permissions, audit trails, complex routing/SLAs, and extensive compliance options. Organizations with strict security, data residency, or governance requirements may find gaps. These needs often emerge as support teams scale across multiple brands or regions.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Core | $19 per seat/month (monthly) — $16 per seat/month (billed annually) | 10 AI Conversations included per month; 500 interactions included per month; Additional AI Conversations: $0.45 each; Add-on: AI Companion €/$19 per agent/month (billed annually); per-seat pricing. |
| Growth | $69 per seat/month (monthly) — $59 per seat/month (billed annually) | 20 AI Conversations included per month; 1,000 interactions included per month; Additional AI Conversations: $0.45 each; Add-on: AI Companion €/$19 per agent/month (billed annually); recommended for scaling teams. |
| Ultimate | $99 per seat/month (monthly) — $84 per seat/month (billed annually) | 50 AI Conversations included per month; 5,000 interactions included per month; Additional AI Conversations: $0.45 each; Add-on: AI Companion €/$19 per agent/month (billed annually); enterprise-grade features and support. |
Notes:
- Currency: Customerly shows USD and EUR; billing currency depends on the customer’s billing country (EU billed in EUR; others billed in USD).
- Interactions overage and bulk pricing: pay-as-you-go tiers for extra interactions (official doc lists per-interaction rates starting at €0.005 and volume discounts down to €0.00099 per interaction).
- Free trial: 14-day free trial on all plans (official).
