Cytracom
UCaaS platforms
VoIP providers
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Cytracom and its alternatives fit your requirements.
$14.95 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Real estate and property management
- Accommodation and food services
- Agriculture, fishing, and forestry
What is Cytracom
Cytracom is a cloud communications platform that provides business VoIP calling and unified communications features, typically sold through managed service providers (MSPs). It supports use cases such as business phone service, call routing, voicemail, and collaboration across desktop and mobile endpoints. Cytracom also offers contact-center-oriented capabilities (for example, call queues and reporting) that extend beyond basic PBX functionality, with an emphasis on MSP deployment and management.
MSP-focused delivery model
Cytracom is designed to be sold, deployed, and supported through MSP and channel partners rather than direct enterprise sales. This model can simplify procurement and ongoing administration for SMB and mid-market customers that already rely on an MSP. Partner-oriented tooling and packaging typically align with managed service operations and recurring support workflows.
Unified VoIP and UC features
The product combines cloud PBX/VoIP calling with UC features that support day-to-day business communications. It addresses common requirements such as multi-site calling, auto attendants, call routing, and user mobility via softphone/mobile apps. This positions it as a single platform for organizations that want voice and basic collaboration without adopting separate point solutions.
Contact-center style call handling
Cytracom includes call-queue and agent-style call distribution capabilities that can support smaller support or sales teams. For organizations with straightforward inbound calling needs, this can reduce the need to adopt a dedicated enterprise contact center platform. It fits teams that prioritize telephony-first workflows over advanced omnichannel routing and deep workforce optimization.
Less depth than enterprise CCaaS
Compared with specialized cloud contact center platforms, Cytracom is typically less focused on advanced CCaaS functions such as sophisticated omnichannel orchestration, extensive WFO/WEM suites, and highly configurable customer journey tooling. Organizations with complex routing logic, large agent populations, or strict compliance workflows may outgrow the feature set. Buyers should validate requirements around analytics depth, QA, and automation before standardizing on it for contact center operations.
Channel dependency for support
Because the product is commonly delivered via MSPs, the customer experience can depend on partner capabilities and processes. Support responsiveness, configuration quality, and ongoing optimization may vary by reseller. Organizations that prefer a direct vendor relationship for implementation and escalations may find the model less aligned with their operating preferences.
Integration ecosystem may be narrower
UCaaS and CCaaS buyers often require prebuilt integrations with CRM, help desk, and collaboration tools, plus robust APIs for custom workflows. Cytracom’s integration breadth may be more limited than platforms that prioritize large app marketplaces and extensive developer ecosystems. Teams should confirm availability of required integrations, API coverage, and any additional costs for connectors or professional services.
Plan & Pricing
| Plan | Price (per user/month) | Key features & notes |
|---|---|---|
| C1 Plan | $29.95 (1–19 users) / $23.95 (20–49 users) / $19.95 (50–99 users) / $18.95 (100+ users) | VoIP calling + mobile & desktop apps, advanced PBX features, HD voice, business SMS, local number included, voicemail transcription, unlimited conferencing, Microsoft integrations, managed hardware. (Billed monthly; "No contracts. No minimums." shown on site.) |
| C2 Plan (Best value) | $32.95 (1–19 users) / $25.95 (20–49 users) / $21.95 (50–99 users) / $20.95 (100+ users) | All-inclusive package with built-in integrations; includes features listed for C1 and additional entitlements. |
| Mobile & Web | $24.95 (1–19 users) / $19.95 (20–49 users) / $14.95 (50–99 users) / $14.95 (100+ users) | Discounted option for mobile-only users. The pricing page notes these items under "Mobile & Web" and also indicates some features are included when paired with C1/C2 base plans. |
Additional services (from official pricing page):
- Cytracom Fax (cFax) packages: Solo (250 pages/mo) $9/month with $0.10 per additional page; Team, Business, Infinity packages and per-page/additional-user pricing listed on the pricing page (see official site for full table).
- Local telephone number: $2.95/month per number.
- Toll-free telephone number: $4.95/month per number.
- Call Center with Advanced Reporting (add-on): $9.95/month (per agent/add-on).
- Call recording storage: storage free for first 30 days; $0.005/min (initial) and $0.0025/min (storage after first 30 days) shown on site.
- Shared Inbox (available only for C2 plan): $49.95/month.
