Deskera CRM
CRM software
AI CRM tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$199 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Agriculture, fishing, and forestry
- Manufacturing
- Construction
What is Deskera CRM
Deskera CRM is a cloud-based customer relationship management application used to manage leads, contacts, deals, and sales activities. It targets small to mid-sized businesses that want a CRM that can be deployed quickly and used alongside broader business operations tools. The product focuses on core pipeline management, activity tracking, and reporting, with optional automation and AI-assisted features depending on plan and configuration. Deskera positions CRM as part of a wider Deskera suite rather than a standalone enterprise CRM platform.
Core sales pipeline management
Deskera CRM supports standard CRM objects such as leads, contacts, accounts, and deals, with stages to track pipeline progress. Users can log activities, notes, and follow-ups to maintain sales context over time. This covers the baseline functionality most SMB sales teams expect when moving from spreadsheets to a CRM. It is generally suitable for straightforward B2B sales cycles and small teams.
Suite alignment with operations
Deskera CRM is designed to work within Deskera’s broader business software suite, which can reduce the need for separate systems for adjacent workflows. For organizations already using other Deskera modules, this can simplify user management and data sharing across functions. This approach can be practical for SMBs that prefer fewer vendors and a consolidated admin experience. It can also reduce integration overhead compared with stitching together multiple point solutions.
Automation and AI assistance
Deskera includes automation capabilities for routine sales tasks such as follow-ups and activity management, depending on configuration. It also promotes AI-assisted features intended to help users draft or summarize content and improve productivity in common CRM workflows. For smaller teams, this can reduce manual effort in maintaining records and communications. The value is highest when teams standardize their data entry and processes so the AI features have consistent inputs.
Less enterprise CRM depth
Compared with larger, enterprise-focused CRM platforms in the reference set, Deskera CRM typically offers fewer advanced capabilities for complex territories, multi-layer forecasting, and highly granular role/permission models. Organizations with large sales orgs or complex governance requirements may outgrow the feature set. Buyers should validate support for advanced reporting, audit needs, and complex approval workflows. This is especially relevant for regulated industries or multi-entity deployments.
Ecosystem and integrations variability
Deskera’s third-party app ecosystem and prebuilt integrations are generally less extensive than the largest CRM vendors in this category. Teams may need to rely on APIs, middleware, or custom work to connect niche tools. This can increase implementation time and ongoing maintenance for organizations with many specialized systems. Integration requirements should be confirmed early, including email/calendar, marketing tools, and accounting/ERP connections.
AI feature transparency and control
AI CRM features can vary by plan, region, and release cycle, and may not be as configurable as dedicated AI-first CRM tooling. Buyers should confirm what AI functions are included (e.g., drafting, summarization, recommendations), what data is used, and what administrative controls exist. Security, retention, and model/data handling terms should be reviewed for customer data. Teams may also need training and governance to ensure AI outputs are used appropriately.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Growth | $199 per month per user (billed annually; minimum 5 users) | Integrated CRM, Accounting, Financial Reports, Bank Connect, Expense & Leave Tracking, Class/Locations/Departments, Warehouse/Lot/Serial Tracking, Automations. |
| Mid Market | $249 per month per user (billed annually; minimum 5 users) | Everything in Growth, plus Financial Controls, Warehouse Roles, Time Tracking, Landed Costs, Report Builder. |
| Enterprise | Custom pricing (contact sales) | All-inclusive with Revenue Recognition, Multi-Book Accounting, Custom Reports & Dashboards, Custom Automations & Integrations; requires sales engagement. |
*Notes: Pricing shown on Deskera's official site states prices are billed annually and that displayed costs do not include required one-time implementation/setup fees. A 15-day free trial is referenced on the official pricing/FAQ pages.
Seller details
Deskera Pte. Ltd.
Singapore
2008
Private
https://www.deskera.com/
https://x.com/deskera
https://www.linkedin.com/company/deskera/
