Dialpad Support
AI sales assistant software
Auto dialer software
Conversation intelligence software
Outbound call tracking software
Sales coaching software
Sales acceleration software
Call center infrastructure (CCI) software
Contact center software
Workforce management software
Employee scheduling software
Call & contact center software
Bookseller software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$80 per user per month
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What is Dialpad Support
Dialpad Support is a cloud contact center product for customer support teams that handle voice and digital interactions. It provides call routing, IVR, agent tools, and real-time transcription with AI-assisted features to support quality assurance and coaching workflows. The product is typically used by support and service organizations that need a browser-based contact center integrated with business systems such as CRM and help desk tools. It is part of Dialpad’s broader unified communications and contact center platform.
Cloud-native voice and routing
Dialpad Support provides core contact center capabilities such as IVR, skills-based routing, call queues, and agent/ supervisor controls in a cloud deployment. This supports distributed teams without on-premises telephony infrastructure. It also centralizes call handling and reporting in a single admin environment.
Built-in transcription and summaries
The product includes real-time speech-to-text transcription and AI-assisted notes/summaries to reduce manual wrap-up work. These features can support QA reviews and coaching by making conversations searchable and easier to audit. Compared with many sales-focused tools, the AI features are applied directly inside the contact center workflow rather than requiring a separate conversation-intelligence layer.
Integrations and workflow connectivity
Dialpad Support integrates with common CRM and service/help desk systems to surface customer context and log activities. This helps teams connect calls to tickets, contacts, and cases for better traceability. API and integration options support aligning call handling with existing operational processes.
Not a full WFM suite
While it supports contact center operations, it is not primarily a workforce management and employee scheduling system. Organizations that require advanced forecasting, shift bidding, intraday management, and complex adherence controls may need a dedicated WFM product. This can increase total cost and integration effort for larger support centers.
Sales acceleration features secondary
Dialpad Support is designed for service and support use cases rather than end-to-end sales acceleration. Teams looking for deep pipeline management, prospecting workflows, and revenue analytics typically rely on a separate CRM and sales engagement tooling. As a result, it may not replace sales-focused platforms in the reference set for core sales execution.
Telephony constraints by region
Cloud telephony capabilities can vary by country due to carrier availability, number provisioning, and regulatory requirements. Some organizations may encounter limitations in international coverage, local number types, or specific compliance needs depending on deployment regions. These constraints can affect rollout planning for global contact centers.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | $80 per user/month (annual) — $95 per user/month (monthly) | Inbound voice, IVR & ACD, real-time AI transcription, call recording, basic reporting & queues. "Try free" CTA shown on product pages. |
| Advanced | $115 per user/month (annual) — $135 per user/month (monthly) | Everything in Essentials, plus real-time AI agent assists, expanded digital channel support (1 digital channel), 2,000 Digital Virtual Agent sessions/month (per Dialpad docs). |
| Premium | $150 per user/month (annual) — $170 per user/month (monthly) | Omnichannel support for all digital channels, AI Scorecards & AI CSAT, advanced analytics, workforce management available as an add-on; includes advanced quality management features. |
Seller details
Dialpad, Inc.
San Francisco, CA, USA
2011
Private
https://www.dialpad.com/
https://x.com/dialpad
https://www.linkedin.com/company/dialpad/
