DoneDone
Help desk software
Bug tracking software
Task management software
DevOps software
Project, portfolio & program management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$45 per month
Free Trial
Free version unavailable
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- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is DoneDone
DoneDone is a cloud-based issue tracking and team collaboration tool used to capture, triage, and resolve software bugs and internal work requests. It supports lightweight project and task workflows, including assignment, status tracking, comments, and file attachments. Teams commonly use it as a simpler alternative to heavier project/portfolio suites, especially when they need a shared queue for defects and requests across technical and non-technical stakeholders. The product emphasizes email-based intake and straightforward workflows over deep DevOps pipeline features.
Simple issue tracking workflow
DoneDone focuses on core bug and issue management functions such as creating issues, assigning owners, tracking status, and collaborating through comments. The interface and workflow are designed to be approachable for mixed teams that include non-developers. This can reduce setup time compared with broader suites that require extensive configuration.
Email-based request intake
DoneDone supports creating and updating issues via email, which helps teams capture requests from customers or internal stakeholders without forcing them into a separate portal. Email notifications and replies can keep work moving for users who primarily operate from inboxes. This is useful for organizations that want help-desk-like intake without deploying a full service management platform.
Collaboration with attachments and comments
Issues support threaded discussion and file attachments, enabling teams to keep context, screenshots, and supporting documents with the work item. Centralizing communication reduces reliance on separate chat threads and scattered email chains. This is particularly helpful for bug reproduction steps and acceptance confirmation.
Limited DevOps pipeline depth
DoneDone is not positioned as a full DevOps platform and typically lacks native CI/CD, release orchestration, and environment-level deployment controls found in dedicated DevOps toolchains. Teams may need additional tools for build, test automation, and deployment governance. This can increase integration and reporting effort for engineering organizations with mature delivery pipelines.
Not full PPM functionality
While it supports tasks and projects, DoneDone generally does not provide deep portfolio management capabilities such as advanced resource planning, financial tracking, or complex program governance. Organizations that require standardized enterprise PPM reporting may find it insufficient. In those cases, it is more suitable as a team-level tracker than a portfolio system of record.
Help desk features are lightweight
DoneDone can be used for request intake, but it is not a full help desk suite with robust SLA management, omnichannel support, knowledge base, or advanced ticket routing typical of dedicated service desks. Teams needing customer support operations features may need a separate help desk platform. This can create duplication between support tickets and engineering issues unless carefully integrated.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Startup | $45 per month (billed annually) or $49 per month (billed monthly) | Up to 4 Users; Unlimited Guests (free); Unlimited Projects, Tasks & Checklists; Custom Workflows & Statuses; Board view; Unlimited Mailboxes, Conversations & Emails; Saved Replies & Auto Responder; iOS & Android apps; 14-day free trial. |
| Professional | $89 per month (billed annually) or $99 per month (billed monthly) | Up to 8 Users (each user over 8 billed additionally); Unlimited Guests (free); Everything in Startup plus: +4 additional seats (total 8), White-label customer ticket portal, API access, Webhooks, Mailbox Office Hours; 14-day free trial. Additional user seat pricing: $11.25 per user/month (when billed annually) or $12.50 per user/month (when billed monthly). |
| Enterprise / Custom | Contact sales (custom pricing) | "Larger team? Have pricing questions? Get in touch for enterprise pricing." (pricing page directs visitors to contact sales for larger teams). |
