EdCast MyGuide
Digital adoption platforms
Customer self-service software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Education and training
- Banking and insurance
- Transportation and logistics
What is EdCast MyGuide
EdCast MyGuide is a digital adoption platform that provides in-application guidance, walkthroughs, and contextual help to support user onboarding and ongoing proficiency across enterprise software. It is used by IT, HR, and business application owners to drive adoption of internal tools and standardize processes, and it can also be deployed for customer-facing product guidance. The product focuses on creating step-by-step flows, tooltips, and embedded knowledge content that can be delivered at the point of need and measured through usage and completion analytics.
In-app guided learning flows
MyGuide supports interactive walkthroughs, tooltips, and task-based guidance that runs inside web applications. This helps teams reduce reliance on static documentation and classroom training for common workflows. It fits common digital adoption use cases such as new-hire onboarding, process changes, and feature rollouts across multiple business systems.
Contextual knowledge delivery
The platform can surface help content in context, enabling users to access guidance without leaving the application they are using. This approach supports both internal enablement and customer self-service scenarios where “point-of-need” assistance matters. It is particularly useful when organizations need consistent guidance across distributed teams and frequent application updates.
Adoption and usage analytics
MyGuide includes reporting to track engagement with guidance elements and completion of guided tasks. These metrics help application owners identify where users struggle and which workflows need refinement. The analytics also support change-management reporting by showing adoption trends after releases or process updates.
Implementation and governance effort
Deploying a digital adoption layer typically requires coordination across application owners, security teams, and content authors. Organizations often need governance for content lifecycle, versioning, and ownership to keep guidance accurate as underlying apps change. This can increase time-to-value compared with lighter-weight enablement approaches.
Content maintenance overhead
Walkthroughs and UI-based guidance can break or become outdated when target applications change layouts, labels, or workflows. Teams should plan for ongoing testing and updates, especially for frequently updated SaaS tools. Without dedicated ownership, guidance quality can degrade and reduce user trust.
Customer self-service not standalone
While MyGuide can support customer-facing guidance, it is not a full customer support suite by itself. Organizations may still need separate tooling for ticketing, agent workflows, and advanced conversational support. This can lead to a multi-system support architecture when self-service requirements extend beyond in-app guidance.
Seller details
Cornerstone OnDemand, Inc.
Santa Monica, California, USA
1999
Private
https://www.cornerstoneondemand.com/
https://x.com/Cornerstone
https://www.linkedin.com/company/cornerstone-ondemand/
