Engati
Bot platforms software
Chatbots software
Live chat software
Multilingual customer support software
Conversational intelligence software
WhatsApp marketing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Engati and its alternatives fit your requirements.
₹7000 per quarter
Free Trial
Free version unavailable
Small
Medium
Large
- Retail and wholesale
- Agriculture, fishing, and forestry
- Real estate and property management
What is Engati
Engati is a conversational automation platform used to build and deploy chatbots across web and messaging channels. It targets customer support, lead capture, and transactional workflows for teams that want to combine automated conversations with human handoff. The product includes a visual bot builder, integrations, and multilingual capabilities, with options to deploy on channels such as WhatsApp and website chat widgets. It also provides analytics to monitor bot performance and conversation outcomes.
Multi-channel bot deployment
Engati supports deploying conversational experiences across common digital touchpoints, including website chat and messaging channels. This helps teams reuse conversation logic rather than building separate bots per channel. It also supports routing to human agents when automation cannot resolve an issue. This breadth aligns with typical requirements for customer support and inbound sales workflows.
Visual bot building tools
The platform provides a no/low-code approach for designing conversation flows, which can reduce reliance on engineering for routine bot changes. Teams can iterate on scripts, intents, and workflows without rebuilding the full application. This is useful for support and marketing teams that frequently update FAQs, promotions, or qualification questions. It fits organizations that prefer configuration over custom development.
Multilingual support capabilities
Engati includes features aimed at serving users in multiple languages, which is important for global or regionally diverse customer bases. This can reduce the need to maintain separate bots per language and improve consistency of responses. Multilingual handling also supports scaling customer support without duplicating agent staffing for every language. It is relevant for businesses operating across multiple markets.
Advanced AI depth varies
For complex conversational intelligence use cases (e.g., deep intent modeling, robust NLU tuning, or sophisticated conversation analytics), capabilities may depend on configuration and available integrations. Organizations with heavy requirements for custom NLP pipelines may find a low-code platform limiting. Some teams may still need technical resources to achieve high accuracy at scale. This can affect suitability for highly specialized domains.
Channel feature parity differences
Messaging channels often have different constraints (templates, opt-in rules, interactive elements), and feature parity can vary by channel. Teams may need to adjust flows and content to meet each channel’s policy and UI limitations, especially for WhatsApp. This can increase testing and operational overhead when rolling out changes. It may also complicate reporting across channels.
Integration effort for enterprises
While the platform offers integrations, connecting to complex enterprise systems (custom CRMs, legacy ticketing, proprietary databases) can require additional implementation work. Data mapping, authentication, and governance requirements can add time to deployment. Larger organizations may need middleware or custom connectors to meet security and compliance expectations. This can lengthen time-to-value compared with simpler use cases.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| WhatsApp — Accelerator | ₹7000 per quarter | Send WhatsApp messages in bulk (WhatsApp API); WhatsApp Inbox; Broadcast & Scheduling; Basic automation (Welcome, OOO); GSheets integration; Add up to 5 agents; Analytics for Broadcasts & Livechat; Message templates catalog; Retargeting campaigns; Click-to-WhatsApp Ads; includes 1 WhatsApp API. (Price shown on Engati pricing page). |
| WhatsApp — Growth | Request price / Contact Sales (no public price shown) | Everything from Accelerator + Advanced chatbot flows; Custom campaign flows; Native CRM integration; Access to WhatsApp flows; Advanced Analytics (CTWA, Chatbot, Campaigns); listed as 1000 MAUs on the pricing page. |
| WhatsApp — Enterprise | Contact Sales / Book a Demo | Everything from Growth + eSenseGPT (GenAI); Multiple digital channels; Omnichannel Livechat Inbox; Custom app integrations; Unlimited chatbot flows; Full-view Analytics; LLM & voice integrations; Custom MAUs. |
| Omnichannel — Pro | Request price / Contact Sales | WhatsApp + 1 additional digital channel; Broadcast & Scheduling; Omnichannel Livechat Inbox; Add up to 5 agents; Custom chatbot flows; Custom app integrations; Full-view Analytics; Access to all WhatsApp features (CTWA, Payments, Commerce). |
| Omnichannel — Enterprise | Contact Sales / Book a Demo | Everything from Pro + eSenseGPT; Multiple channels; Unlimited chatbot flows; Message templates catalog; LLM integrations; custom MAUs. |
| Ecommerce — Shop Assist | Request price / Contact Sales | Shopify/WooCommerce integration; Order notifications; Abandoned checkout automation; COD to prepaid automation; Re-order automation; Product discovery; Segmentation & Retargeting; Product recommendations. |
| Standard (platform tier) | Request price | Ready-to-use platform capabilities; Chatbot, Live chat & NLP support; Pre-built & DIY integrations; Email support. (Pricing page shows “Request price” for this tier.) |
| Enterprise (platform tier) | Request price | Full feature set; Multi-language support; Pre-built & custom integrations; Custom reports; Priority support; Dedicated CSM. |
| Partner (Referral / Preferred / Whitelabel) | Custom / Request price | Partner-specific offerings: resale, white‑label portal, master account, build own pricing & T&Cs, onboarding and account manager. |
Notes: All plan descriptions, visible prices and the “7 day free trial” statement were taken directly from Engati's official pricing page. Many plans on the official page require contacting sales or booking a demo for pricing; only the WhatsApp Accelerator shows a public price (₹7000/quarter). The site also displays a promotional header: “Starts at less than $1 per day*”.
Seller details
Engati Technologies Pte. Ltd.
Singapore
2016
Private
https://www.engati.com/
https://x.com/engati
https://www.linkedin.com/company/engati/
