zenloop
Experience management software
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Retail and wholesale
- Transportation and logistics
- Media and communications
What is zenloop
zenloop is an experience management platform focused on collecting and operationalizing customer feedback, commonly through NPS, CSAT, and CES programs. It is used by customer experience, customer success, and product teams to run surveys across channels and route feedback into follow-up workflows. The product combines survey distribution with analytics, segmentation, and integrations to connect feedback to customer records and internal systems. It is positioned for organizations that want a structured, closed-loop process rather than standalone survey collection.
Closed-loop feedback workflows
zenloop supports operational follow-up on feedback by routing responses to teams and enabling actions based on scores or segments. This helps organizations move from measurement to case handling and continuous improvement. The workflow orientation aligns well with ongoing NPS/CSAT programs rather than one-off research surveys.
CX metrics and templates
The platform is built around common experience metrics such as NPS, CSAT, and CES, with survey structures suited to these programs. This reduces setup effort for teams running standardized customer listening initiatives. It also supports consistent measurement over time for trend analysis.
Integrations for operational use
zenloop provides integrations intended to connect feedback to business systems (for example CRM and collaboration tools) so teams can act on responses in existing workflows. This can improve adoption by reducing context switching and manual export/import steps. Integration-driven workflows are particularly useful for customer success and support organizations.
Less suited to deep research
The product focus is experience measurement and operational feedback loops, which may not cover advanced research needs such as complex experimental design, extensive panel management, or highly specialized statistical tooling. Teams running large-scale market research may require additional tooling. This can lead to parallel systems for research versus operational CX.
Advanced analytics may require add-ons
Organizations that need sophisticated text analytics, custom modeling, or highly tailored dashboards may find limitations compared with platforms built primarily for enterprise analytics. Some insights workflows can depend on how data is structured and integrated. As programs scale, teams may need BI tools or data warehouse workflows for deeper analysis.
Implementation depends on data quality
To get full value from segmentation and routing, zenloop typically relies on accurate customer attributes coming from connected systems. If CRM/account data is incomplete or inconsistent, targeting and reporting can be constrained. This can increase initial implementation effort for data mapping and governance.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Start | Custom pricing — request a free consultation; pricing not publicly disclosed | Unlimited surveys; Unlimited users; 25,000 responses included; 1 team; Dedicated onboarding team; Quarterly business reviews; Standard data collection; 2 topic levels; Basic dashboards & reports; Standard user roles; Plug&Play integrations; Automated text & sentiment analysis. Source: zenloop pricing page. |
| Grow | Custom pricing — request a free consultation; pricing not publicly disclosed | Unlimited surveys; Unlimited users; 200,000 responses included; 2 teams; Dedicated onboarding team; Bi-monthly business reviews; Includes Start features plus: Premium integrations; Act workflows via Premium integrations; API access; 4 topic levels; Advanced dashboards & reports; Advanced analytics/translation engine; Data access by survey; Dedicated success manager. Source: zenloop pricing page. |
| Lead | Custom pricing — request a free consultation; pricing not publicly disclosed | Unlimited surveys; Unlimited users; 300,000 responses included; 3 teams; Dedicated onboarding team; Monthly business reviews; Includes Grow features plus: Advanced organizational management; Custom user roles; Single Sign-On (SSO); White-label surveys. Source: zenloop pricing page. |
Seller details
zenloop GmbH
Berlin, Germany
2017
Private
https://www.zenloop.com
https://x.com/zenloop
https://www.linkedin.com/company/zenloop/
