Text Request
Conversational marketing software
Online reputation management software
SMS marketing software
Business instant messaging software
Internal communications software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$59 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Construction
- Professional services (engineering, legal, consulting, etc.)
- Real estate and property management
What is Text Request
Text Request is a business texting platform that centralizes SMS and MMS conversations for customer communication. It supports use cases such as lead follow-up, appointment reminders, customer service texting, and review requests, typically for small and mid-sized organizations with multiple staff handling messages. The product emphasizes shared inbox workflows, templates, and integrations to route and manage conversations across teams. It also includes features aimed at generating and managing customer reviews as part of reputation workflows.
Shared inbox for teams
Text Request provides a centralized inbox that multiple staff can use to send and respond to SMS/MMS from a business number. This supports handoffs, visibility into conversation history, and basic assignment/ownership workflows. For organizations that rely on texting as a primary channel, this reduces reliance on individual mobile devices and personal numbers.
Review request workflows
The platform includes tooling to request customer reviews via text and track responses as part of reputation-related processes. This aligns with common post-service workflows where businesses want to prompt customers shortly after an interaction. It can be useful for teams that want review generation tied directly to messaging rather than running a separate reputation tool.
Templates and automation options
Text Request supports reusable message templates and automation-oriented features that help standardize outreach and responses. This can improve consistency for reminders, follow-ups, and common support questions. Compared with broader conversational platforms, it focuses these capabilities around SMS-first operations.
SMS-first channel coverage
Text Request is primarily oriented around SMS/MMS, which may be limiting for organizations that need a single platform spanning web chat, in-app messaging, social messaging, and voice. Teams looking for omnichannel routing and unified customer profiles may need additional systems. This can increase integration and reporting complexity across channels.
Advanced marketing depth varies
While it supports texting campaigns and templates, it may not match the depth of full marketing automation suites for segmentation, multi-step journeys, and cross-channel attribution. Organizations with complex lifecycle marketing requirements may need a dedicated automation platform alongside it. This can create duplicated contact management and consent tracking processes.
Internal comms not primary use
Although teams can collaborate in a shared inbox, the product is not designed as a full internal communications hub with broad employee chat, channels, and knowledge-sharing features. Companies seeking an internal-first messaging platform may find the feature set oriented more toward customer conversations. Internal communication use cases may require separate tooling.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Entry (Basic/Starter) | $59 / month — 1,000 texts included | Official site states 1,000 messages included at the entry price; unlimited users & contacts; core business texting features (two‑way texting, mass texting, templates, 10DLC verification). |
| Higher tiers (Corporate, Enterprise, High‑volume) | Unsure / see official comparison chart image on vendor site | Text Request’s official plan comparison chart (TR‑Plan‑Comparison.png) shows additional tiers and higher monthly prices but the rendered chart is graphical; specific numeric values for higher tiers were not extractable from the page HTML I accessed. |
Notes: The vendor’s site explicitly documents a 14‑day free trial and states unlimited users/contacts. Full tier breakdown is available as an official plan comparison image on the pricing page.
Seller details
Text Request, Inc.
Chattanooga, TN, USA
Private
https://www.textrequest.com/
https://x.com/textrequest
https://www.linkedin.com/company/text-request/
