erxes
Marketing automation software
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is erxes
erxes is an open-source customer engagement platform that combines live chat with shared inbox, CRM-style contact management, and marketing automation workflows. It is used by teams that want to manage customer conversations across channels and trigger follow-up actions such as campaigns or sequences. The product is typically deployed as a self-hosted system (with optional managed options depending on provider) and is designed for organizations that need more control over data and customization than typical SaaS-only tools.
Open-source and self-hostable
erxes is available as open-source software, which supports self-hosting and deeper customization than many closed SaaS tools in this space. This can help organizations meet internal requirements for data residency, security controls, and bespoke integrations. Teams can also modify the codebase to fit specific workflows rather than relying only on vendor roadmaps.
Unified engagement modules
The platform brings live chat, a shared inbox, contacts, and automation features into one system. This reduces the need to stitch together separate tools for chat handling and follow-up marketing actions. For small teams, a single workspace can simplify handoffs between support and marketing-oriented activities.
Extensible via APIs and integrations
erxes provides integration points that allow teams to connect external systems and build custom workflows. This is useful when organizations need to sync customer data with internal databases, commerce platforms, or analytics tools. Compared with many SMB-focused suites, the extensibility is oriented toward technical teams that can implement and maintain integrations.
Higher implementation overhead
Self-hosting and customizing erxes typically requires engineering or DevOps capacity for deployment, upgrades, and monitoring. Organizations without technical resources may find time-to-value slower than with fully managed SaaS products. Ongoing maintenance (security patches, backups, scaling) becomes the customer’s responsibility in self-hosted setups.
Feature depth varies by module
While erxes covers multiple functions, some modules may not match the depth of specialized marketing automation or sales-focused platforms. Teams with advanced requirements (complex attribution, extensive template libraries, or highly mature campaign tooling) may need additional tools or custom development. Fit can depend heavily on which channels and automation patterns the organization relies on.
Ecosystem and support variability
As an open-source product, support options and service levels can vary depending on whether a team uses community resources or a commercial provider. Documentation and third-party integration breadth may be less standardized than in larger proprietary ecosystems. This can increase evaluation effort for buyers who need predictable vendor SLAs and packaged integrations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Community Edition | Free | Source-available under AGPLv3; self-hosted open-core edition; customizable; professional services (migration, onboarding, premium support) available. |
| Self-service — Free tier (Starter/Free) | Free | Official self-service free tier shown on product pages (examples: Frontline/Marketing/Sales) with limited quotas such as 1 team member, ~5,000 contacts, ~5,000 emails/month (varies by product). |
| Self-service — Paid tiers (e.g., higher "Starter/Growth/Business" tiers shown per product) | Not publicly disclosed (Contact sales) | Product pages list higher-usage tiers with increased limits (examples: 5–10 team members, 100,000–300,000 contacts, 20,000–40,000 emails/month depending on product) but do not display numeric prices; upsells via plug-ins/add-ons and professional services. |
| Platform Edition | Custom pricing | Platform Edition is sold via custom contracts; contact sales for pricing and terms. |
| Infrastructure Edition | Custom (typically over $100,000 USD per year) | Infrastructure Edition is available via custom annual contract; the site states contracts are typically over $100,000 USD and include enterprise-level features and revenue-sharing options. |
| Embedded / Enterprise Edition | Custom pricing | Enterprise/Embed editions require contacting sales for tailored pricing and deployment options. |
Seller details
erxes Inc.
Ulaanbaatar, Mongolia
2017
Private
https://erxes.io/
https://x.com/erxeshq
https://www.linkedin.com/company/erxes
