FACT24
Emergency notification software
- Features
- Ease of use
- Ease of management
- Quality of support
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- Market presence
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What is FACT24
FACT24 is an emergency notification and incident communication platform used to alert employees and stakeholders during disruptions and to coordinate response activities. It supports multi-channel messaging (for example SMS, voice calls, email, and mobile app push) and provides tools for escalation, acknowledgements, and reporting. The product is typically used by business continuity, security, and crisis management teams that need structured alerting workflows and auditability across incidents.
Multi-channel alert delivery
FACT24 supports sending alerts through multiple channels such as SMS, voice, email, and mobile app notifications. This helps organizations reach recipients even when one channel is unavailable or congested. It also enables targeting by groups, locations, or roles to reduce over-notification.
Escalation and acknowledgement workflows
The platform includes configurable escalation paths and acknowledgement tracking to verify who has received and responded to an alert. This supports time-bound response processes and reduces manual follow-up. It is well-suited for on-call and crisis team activation scenarios where confirmation is required.
Audit trails and reporting
FACT24 provides reporting and logs that help document what was sent, to whom, and when. This supports post-incident review and compliance-oriented communication requirements. Reporting can also help identify outdated contact data and improve future notification performance.
Implementation requires process design
To get consistent results, organizations typically need to define incident categories, escalation rules, and recipient group structures. This can require cross-functional alignment between security, IT, HR, and business continuity teams. Smaller teams may find initial setup heavier than simpler mass-text tools.
Integration depth varies by environment
Organizations often want tight integrations with identity providers, HR systems, IT service management, and monitoring tools. The effort to connect these systems can vary depending on available connectors and API work required. Some environments may need custom integration work to automate triggers and keep contact data synchronized.
Ongoing contact data maintenance
Emergency notification effectiveness depends on accurate phone numbers, emails, and group membership. Maintaining this data can require recurring imports, directory sync, or administrative processes. Without disciplined governance, delivery and acknowledgement rates can degrade over time.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| FACT24 CIM — Starter | Contact sales (not publicly listed) | Entry-level CIM edition; aimed at organisations professionalising crisis management (vendor lists editions but not public prices). |
| FACT24 CIM — Essential | Contact sales (not publicly listed) | Mid-tier CIM edition with expanded features for medium/large organisations. |
| FACT24 CIM — Advanced | Contact sales (not publicly listed) | Full-featured CIM edition for extensive crisis management requirements. |
| FACT24 ENS+ — Edition (entry) | Contact sales (not publicly listed) | FACT24 ENS+ is offered in three editions (entry → enterprise); vendor does not list public prices. |
| FACT24 ENS+ — Edition (mid) | Contact sales (not publicly listed) | Mid-tier ENS+ edition for medium organisations. |
| FACT24 ENS+ — Edition (enterprise) | Contact sales (not publicly listed) | Enterprise ENS+ edition with highest alerting capabilities. |
| FACT24 TRM+ | Contact sales (not publicly listed) | Risk monitoring and smart alerting add-on (pricing not published). |
| FACT24 EDU | Contact sales (not publicly listed) | E‑learning / training offering — vendor requests consultation for pricing. |
Seller details
F24 AG
Munich, Germany
2000
Private
https://www.f24.com/
https://x.com/F24_AG
https://www.linkedin.com/company/f24-ag/
