Findhelp
Referral management software
Population health management software
Human services software
Health care software
Health care operations software
Nonprofit software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Findhelp and its alternatives fit your requirements.
$5,400 per year
Free Trial unavailable
Free version
Small
Medium
Large
- Public sector and nonprofit organizations
- Healthcare and life sciences
- Real estate and property management
What is Findhelp
Findhelp is a social care and human services platform used to connect people to community-based programs and track outcomes. It provides a searchable network of social services, tools to create and manage referrals, and reporting for organizations coordinating social needs support. Typical users include health systems, health plans, government agencies, nonprofits, and community-based organizations that need a shared resource directory and closed-loop referral workflows. The product emphasizes maintaining a standardized services taxonomy and enabling cross-organization collaboration around social determinants of health (SDoH).
Large services directory network
Findhelp centers on a structured, searchable directory of community programs that organizations can use as a shared source of truth. The platform supports consistent categorization of services, which helps reduce duplicate directory maintenance across partners. This directory-first approach is a practical differentiator versus tools that focus primarily on clinical referral routing. It is well-suited to SDoH use cases where eligibility, location, and service type drive matching.
Closed-loop referral workflows
The product supports creating referrals, sending them to service providers, and tracking status updates to close the loop. This helps care teams and social care coordinators document whether a person connected to a resource and what the outcome was. It also supports coordination across multiple organizations, which is important when referrals span healthcare and community-based providers. These capabilities align with common referral management requirements in population health programs.
Reporting for social needs programs
Findhelp includes reporting features to monitor referral volume, service utilization, and program outcomes. This supports operational oversight for health care operations teams and nonprofit program managers. Organizations can use these reports to identify gaps in community capacity and common unmet needs. The analytics focus is oriented to social services activity rather than purely clinical utilization metrics.
Integration effort varies by environment
Connecting Findhelp to EHRs, care management platforms, or identity systems can require project work and depends on the customer’s integration landscape. Data mapping for demographics, consent, and referral status fields may add complexity. Organizations with multiple systems and partners should plan for governance and interface management. This is a common constraint for cross-network referral platforms operating alongside existing health IT.
Directory data requires upkeep
Service directories change frequently due to program funding, eligibility rules, and contact information updates. Maintaining accuracy can require ongoing collaboration with community providers and internal data stewardship. If partners do not regularly confirm program details, users may encounter outdated listings or referral dead ends. The platform reduces duplication, but it does not eliminate the need for continuous data maintenance.
Not a full clinical suite
Findhelp focuses on social care coordination rather than end-to-end clinical workflows. Organizations may still need separate systems for scheduling, clinical documentation, utilization management, or complex case management. This can lead to multi-system workflows for teams that operate across medical and social domains. Buyers should validate fit if they expect comprehensive healthcare operations functionality beyond referrals and resource navigation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $5,400 per year | Basic reporting suite; Team collaboration options; Dedicated account support; Annual licensing includes unlimited users, searches, and referrals; Pricing shown is per state and for annual subscriptions; Request a demo. |
| Pro | $24,000 per year | Basic reporting suite; Team collaboration options; Dedicated account support; Private domain; Dedicated client and staff sites; Annual licensing includes unlimited users, searches, and referrals; Pricing shown is per state; Request a demo. |
| Enterprise | $50,000 per year | Basic reporting suite; Team collaboration options; Dedicated account support; Private domain; Dedicated client and staff sites; Single Sign-On (SSO); Social determinants screener; Enterprise reporting suite; Annual licensing includes unlimited users, searches, and referrals; Pricing shown is per state; Request a demo. |
| Enterprise + | Starting at $75,000 per year | All Enterprise features plus electronic health record (EHR) & care platform integration, API integration, configurable search results; "Starting at" indicates price can increase with add-ons/multi-state coverage; Annual licensing includes unlimited users, searches, and referrals; Request a demo. |
Notes: All prices and plan feature lists are taken from Findhelp’s official pricing page. The vendor states additional fees may apply for implementation, ongoing support, added features, and covering multiple states; add-ons (Custom Integrations, Community Engagement, Data Warehouse, Marketplace Program, Configured Navigation) are available. The pricing page also explains that pricing is per state and increases as the number of states served increases.
Seller details
findhelp, a Public Benefit Corporation
Austin, Texas, USA
2010
Private
https://www.findhelp.org/
https://x.com/findhelp
https://www.linkedin.com/company/findhelp/
