Fireflies.ai
Conversation intelligence software
Sales coaching software
Sales acceleration software
AI meeting assistants software
Transcription software
AI note-taking software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$10 per seat per month
Free TrialFree version
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- Agriculture, fishing, and forestry
- Real estate and property management
- Construction
What is Fireflies.ai
Fireflies.ai is an AI meeting assistant that joins online meetings to record audio, generate transcripts, and produce searchable notes and summaries. It is used by sales, customer success, recruiting, and internal teams to capture meeting outcomes and reduce manual note-taking. The product emphasizes cross-meeting search, topic/keyword tracking, and integrations with common conferencing and collaboration tools. It also supports sharing and collaboration on meeting notes and action items.
Automated capture and transcription
Fireflies.ai can automatically join supported video meetings and create transcripts and summaries without requiring manual note-taking. This helps teams standardize meeting documentation across users and meetings. The transcript and notes provide a consistent source of truth for follow-ups and handoffs. It is particularly useful for organizations that run many recurring customer or internal meetings.
Searchable meeting knowledge base
The product organizes recordings, transcripts, and notes into a searchable repository, enabling users to find specific moments, topics, or decisions across meetings. This supports use cases such as onboarding, account reviews, and internal knowledge sharing. Compared with tools focused primarily on CRM pipeline execution, Fireflies.ai centers on meeting content retrieval and reuse. Teams can reference prior conversations without rewatching full recordings.
Integrations for downstream workflows
Fireflies.ai integrates with common conferencing platforms and can connect to collaboration and productivity tools to share notes and action items. These integrations help move meeting outputs into existing workflows rather than keeping them in a separate system. For sales and customer-facing teams, this can reduce the effort required to distribute call notes and next steps. Integration coverage is a key factor when deploying alongside existing revenue and support stacks.
Conversation intelligence depth varies
While Fireflies.ai supports meeting summaries and content analysis, it may not provide the same depth of sales-specific analytics as platforms built primarily for revenue conversation intelligence. Advanced coaching workflows, rep scorecards, and highly configurable deal inspection can be more limited depending on plan and integrations. Organizations with strict sales methodology enforcement may need additional tooling. Buyers should validate which coaching and analytics features are available for their use case.
Accuracy depends on conditions
Transcription quality can vary based on audio quality, accents, crosstalk, and domain-specific terminology. This can require manual corrections for critical records or regulated environments. Multi-speaker attribution and noisy calls can reduce the usefulness of automated summaries. Teams should test with real meeting audio before broad rollout.
Governance and compliance evaluation needed
Recording and storing meeting content introduces privacy, consent, and retention considerations that vary by region and industry. Administrators may need to configure access controls, retention policies, and sharing practices to meet internal requirements. Some organizations require specific certifications, data residency, or eDiscovery capabilities that may not align with every deployment. Security and compliance fit should be confirmed during procurement.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (Free forever) | Unlimited transcription*; Limited AI summaries; 800 mins of storage per seat; Zoom/GMeet/Teams integrations; Mobile app; Chrome extension; AskFred (limited); Upload audio/video; API access (limited). |
| Pro | $10 per seat/month (billed annually) or $18 per seat/month (monthly) | Unlimited transcription; Unlimited AI summaries; 8,000 mins of storage per seat; Download transcripts/summaries/recordings; Personal Assistant; Talk-time analytics; AI Apps; Voice Agents; 20 AI credits; Action items & task manager; Unlimited integrations. |
| Business | $19 per seat/month (billed annually) or $29 per seat/month (monthly) | Unlimited transcription; Unlimited AI summaries; Unlimited storage; Video recording; Multi-language mode; Conversation intelligence; Team analytics for admins; 30 AI credits; User groups; API access; Priority support; Unlimited integrations. |
| Enterprise | $39 per seat/month (billed annually) (Contact sales) | Everything in Business plus: Rules engine; SSO; SCIM; HIPAA compliance; Private storage; Custom data retention; Transcript+Summary only mode; 50 AI credits; Dedicated onboarding and support; Payments by invoice. |
Notes: - Fireflies sells optional AI Credits as add-ons for AskFred, AI Apps, custom summaries, Magic/Keyword Soundbites; these are separate charges. - Fireflies offers a 7-day free trial (Business plan) that requires a credit card; trial defaults to Business annual unless changed. - Discounts: 10% discount available for NGOs, students, and non-profits (per official support article).
Seller details
Fireflies.ai, Inc.
San Francisco, CA, USA
2016
Private
https://fireflies.ai
https://x.com/firefliesai
https://www.linkedin.com/company/fireflies-ai/
