FPT.AI
General-purpose AI agents
Intelligent document processing (IDP) software
Digital customer onboarding software
Agentic AI software
AI agents
AI voice assistants
Process automation software
Financial services software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
Free TrialFree version
Small
Medium
Large
- Banking and insurance
- Public sector and nonprofit organizations
- Energy and utilities
What is FPT.AI
FPT.AI is an enterprise AI platform from FPT that provides conversational AI (voicebots and chatbots) and related automation components for customer service and sales interactions. It is used by contact centers and digital channels to automate inbound/outbound conversations, route requests, and integrate with back-end systems. The product portfolio also includes document processing and eKYC-style onboarding capabilities that support regulated workflows such as financial services account opening and service requests.
Omnichannel conversational automation
Supports voice and chat use cases for customer service, lead qualification, and outbound campaigns. Typical deployments connect to telephony/contact-center stacks and digital channels to automate repetitive interactions and hand off to human agents when needed. This aligns with common requirements in the reference space where conversational AI augments sales and service workflows.
Enterprise integration orientation
The platform is positioned for integration with enterprise systems (e.g., CRM, ticketing, and core line-of-business applications) to enable end-to-end workflows. This is important for organizations that need conversation context, case creation, and downstream task automation rather than standalone bots. It can reduce manual re-keying by passing structured data from conversations into operational systems.
Broader automation components
Beyond assistants, FPT.AI includes capabilities commonly associated with intelligent document processing and digital onboarding (e.g., extracting data from documents and supporting identity/onboarding flows). This can be useful in industries that combine customer conversations with document-heavy processes such as banking and insurance. Having these components under one vendor can simplify procurement and solution ownership for some buyers.
Product scope can be complex
Because FPT.AI spans assistants, document processing, and onboarding, buyers may need careful scoping to avoid overlapping tools and unclear ownership across teams. Implementations often require solution design across channels, knowledge bases, and workflow systems. Organizations without strong platform governance may find rollout and change management challenging.
Implementation depends on services
Enterprise conversational AI typically requires data preparation, intent design, conversation tuning, and ongoing monitoring. Buyers should expect professional services or skilled internal resources for integration, testing, and continuous improvement. Time-to-value can vary significantly based on channel complexity and back-end system readiness.
Regional and language fit varies
Conversational AI performance and packaged connectors can vary by language, accent, and local telephony/contact-center ecosystems. Global organizations may need to validate language coverage, compliance requirements, and support model across all target markets. This can introduce additional evaluation work compared with tools optimized for a single primary region.
Plan & Pricing
Pricing model: Pay-as-you-go / Freemium (multiple product modules: Conversation, Speech (TTS/STT), Vision/IDP, Credit Scoring)
Free tier / free plan:
- Conversation: Free plan — 10,000 requests per month.
- TTS (Text-to-Speech): Free tier — 100,000 characters per month (limited speed/queued requests, daily request limits).
- STT (Speech-to-Text): Free trial — 60 minutes per year.
- Vision / IDP (ID recognition, Face-match, Liveness): Trial/low-volume pricing: under 10,000 requests/month priced per request (see example costs below).
Free trial: Time-limited trials exist for some modules (e.g., STT 60 minutes/year; Credit Scoring 200 requests trial).
Example costs / packs (official site values):
- Conversation overage blocks: $1.50 per 1,000 API calls (free-plan overage); Enterprise tier example: $0.90 per 1,000 API calls for 2,000,000 requests/month (contact sales for enterprise plans).
- TTS packs (prices listed in VND): 500,000 VND pack = Free tier + 1,500,000 characters; 1,000,000 VND pack = Free tier + 4,000,000 characters; 2,000,000 VND pack = Free tier + 10,000,000 characters; 5,000,000 VND pack = Free tier + 27,000,000 characters. Business Premium: contact for pricing/support.
- STT bundles (VND): 2,000 minutes = 1,400,000 VND; 5,000 minutes = 3,100,000 VND; 10,000 minutes = 5,400,000 VND. Business Premium (over 10,000 minutes): contact for pricing.
- Vision / IDP example: Under 10,000 requests/month = 1,000 VND per request (ID recognition, Face-match, Liveness); over 10,000 requests/month: contact for enterprise pricing.
- Credit Scoring: Trial 200 requests free; Business Premium: contact for pricing.
Discounts / Enterprise pricing: Volume/enterprise discounts and custom enterprise pricing are available — the site directs customers to contact sales or hotline (1900 638 399 / support@fpt.ai) for Business Premium or Enterprise pricing on high-volume tiers.
Key notes & limits:
- Multiple modules have separate pricing (Conversation, Speech-TTS, Speech-STT, Vision/IDP, Credit Scoring).
- Currency on documentation: many service packs are displayed in Vietnamese Dong (VND); some conversation overage examples are shown in USD on the Conversation docs.
- Official docs list both Free tiers and paid packs; several higher-volume tiers require contacting sales for custom pricing.
(Information sourced only from FPT official domains: docs.fpt.ai, fpt.ai and fptcloud.com.)
Seller details
FPT Corporation
Hanoi, Vietnam
1988
Public
https://fpt.ai/
https://x.com/fpt_corporation
https://www.linkedin.com/company/fpt-corporation/
