GetWell inpatient
Interactive patient care systems (IPC)
Patient engagement software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is GetWell inpatient
GetWell inpatient is an interactive patient care (IPC) platform used by hospitals to deliver bedside education, entertainment, and digital communication workflows during an inpatient stay. It typically runs on in-room TVs, tablets, or patient devices and supports tasks such as care plan education, service requests, rounding support, and discharge readiness content. The product is used by patient experience, nursing, and operations teams to standardize patient-facing content and capture engagement data. It differentiates through its focus on inpatient bedside workflows and integration with hospital systems for context-aware content and messaging.
Purpose-built for inpatient bedside
The product centers on inpatient workflows such as admission orientation, daily education, service requests, and discharge preparation. This aligns well with hospitals that need a consistent bedside digital experience across units. Compared with broader patient engagement suites, it is more tightly oriented to the inpatient episode and bedside touchpoints. It can reduce reliance on paper handouts by delivering standardized content through the room device.
Multi-channel patient communication
GetWell inpatient supports delivering information and prompts through in-room TVs and other supported endpoints, enabling hospitals to reach patients who may not use a portal during a stay. This helps staff provide consistent instructions and reminders without requiring separate tools for each channel. It also supports patient-initiated requests and feedback capture within the inpatient context. These capabilities are commonly used to improve responsiveness and track completion of education tasks.
Integration-oriented deployment model
IPC platforms like GetWell inpatient are typically implemented with integrations to EHR and hospital systems to personalize content (e.g., patient name, care team, orders-driven education triggers). This enables context-aware experiences rather than generic content libraries. Integration also supports reporting on engagement and completion tied to the inpatient encounter. For organizations standardizing digital patient experience, this can complement existing clinical and communication systems rather than replacing them.
Implementation and integration effort
Deployments often require coordination across clinical informatics, IT, and facilities because the solution touches EHR interfaces and in-room hardware. Integration scope can vary by hospital environment and may extend timelines. Content governance (clinical review, versioning, localization) adds additional operational work. Organizations should plan for ongoing maintenance, not just initial rollout.
Dependent on bedside hardware footprint
Value is highest when hospitals have compatible in-room TVs/tablets or are willing to invest in them. Units with limited hardware coverage, frequent room moves, or shared rooms can experience inconsistent patient access. BYOD-only strategies may reduce the impact of an IPC-first approach. Hardware lifecycle management and infection-control processes can also affect adoption.
Inpatient focus may limit breadth
GetWell inpatient is optimized for the inpatient stay, so organizations seeking a single longitudinal engagement layer across pre-visit, ambulatory, and post-discharge may need additional products. Some capabilities commonly found in enterprise CRM or portal ecosystems (e.g., broad omnichannel marketing, complex case management) are typically outside an IPC product’s core scope. This can lead to a multi-vendor architecture for end-to-end patient engagement. Buyers should validate how inpatient engagement data flows into broader patient experience and analytics programs.
Plan & Pricing
Pricing model: Enterprise / Custom (no public pricing listed on official Get Well website) Public pricing: Not listed on Get Well official site; customers are asked to "Schedule a Demo" or "Contact us" for quotes. How pricing is determined (per site): Pricing typically depends on factors such as modules chosen (GetWell Inpatient, Loop, Rounds+, Navigate), scale (beds/patients), and level of integration/implementation. Minimum paid cost (publicly disclosed): Not disclosed on official site. Notes: Official Get Well pages reference contacting sales and scheduling demos; no fixed tiers, per-seat, per-bed, or pay-as-you-go rates are published publicly.
Seller details
GetWellNetwork, Inc.
Bethesda, Maryland, United States
2000
Private
https://www.getwellnetwork.com/
https://x.com/GetWellNetwork
https://www.linkedin.com/company/getwellnetwork
