Giosg
Conversational marketing software
Chatbots software
E-commerce tools
Live commerce software
Live chat software
Customer service automation software
Conversational intelligence software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€790 per month
Free Trial
Free version unavailable
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What is Giosg
Giosg is a website live chat and conversational engagement platform used to capture leads and support customers through real-time messaging and automated chat flows. It is typically used by sales, marketing, and customer service teams to route conversations, qualify visitors, and hand off chats to agents. The product combines live chat, chatbot-style automation, and integrations to connect conversations with CRM and support systems. It also includes tools for targeting website visitors and measuring chat performance.
Live chat plus automation
Giosg supports agent-led live chat alongside automated conversation flows that can handle common questions or qualification steps before escalation. This helps teams reduce manual triage and keep agents focused on higher-value conversations. The combination fits organizations that want both real-time engagement and basic self-service automation without deploying separate tools.
Visitor targeting and routing
The platform includes rules to trigger chat based on visitor behavior and page context, and it supports routing conversations to the right team or queue. These controls are useful for separating sales inquiries from support requests and for prioritizing high-intent visitors. This aligns with common conversational marketing and service workflows in the category.
Integrations for handoffs
Giosg provides integrations intended to connect chat interactions with downstream systems such as CRM, marketing automation, and help desk tools. This enables teams to pass conversation context, capture lead data, and follow up outside the chat channel. Integration support is important for organizations standardizing reporting and customer records across systems.
Limited enterprise contact center depth
Compared with full contact-center platforms, Giosg is more focused on web messaging and conversational engagement than on end-to-end omnichannel workforce and telephony capabilities. Organizations needing advanced IVR, WFM, or complex omnichannel orchestration may require additional systems. This can increase total cost and integration effort for larger service operations.
Automation sophistication varies
Chatbot and automation features in live chat platforms often rely on predefined flows and rules rather than deep AI-driven intent handling. For complex support scenarios, teams may need significant design effort to maintain flows and knowledge content. If requirements include high-accuracy natural-language automation at scale, evaluation against specialized automation approaches is necessary.
E-commerce features are adjunct
While Giosg can support e-commerce use cases through chat, targeting, and integrations, it is not a full e-commerce platform. Capabilities such as catalog management, checkout, and order management typically remain in the commerce system. Buyers should validate how well Giosg integrates with their storefront and support stack for order lookups, returns, and post-purchase service.
Plan & Pricing
Pricing model: Value-based / outcome-based (not per-seat) Starting price: €790 per month ("Starting from" figure for simpler use cases) Setup fee: One-time setup/project fee included (amount not specified on site) How final price is determined: Custom based on scope, integrations, use cases, and expected volumes; clear result thresholds agreed upfront. Free trial: 30-day free trial available for Interaction Designer / developer testing (see notes). Free plan: No permanent free tier stated on the official site. Example costs: Starting from €790 / month; no other fixed tiered prices shown on official pricing page. Discounts / other: No explicit volume/commitment discounts or per-feature tier pricing published; scaling is planned and agreed during PreStudy.
