Glassix
Chatbots software
Shared inbox software
Help desk software
Live chat software
Customer communications management software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per user per month
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What is Glassix
Glassix is a customer communications platform that centralizes messaging channels into a shared agent workspace for sales and support teams. It supports live chat and messaging-based interactions, with automation features such as chatbots and routing to help manage inbound conversations. The product is typically used by customer service, contact center, and revenue teams that need omnichannel handling, internal collaboration, and conversation history in one place.
Omnichannel shared inbox workflow
Glassix consolidates multiple digital channels into a single agent interface, which helps teams manage conversations without switching tools. Shared ownership, assignment, and internal notes support collaborative handling of customer threads. This structure fits teams that operate with queue-based workflows and need continuity across agents. It aligns with common requirements in customer communications management and shared inbox deployments.
Automation and chatbot support
The platform includes automation capabilities that can deflect repetitive requests and route conversations based on rules. Chatbots can capture intent and collect structured information before handing off to an agent. This can reduce manual triage for high-volume inbound messaging. The approach is consistent with chatbot software used alongside live agent support rather than as a standalone bot builder.
Agent productivity and context
Glassix emphasizes keeping conversation history and customer context available to agents during live interactions. Features such as templates/macros and conversation tagging can standardize responses and improve handling consistency. Centralized transcripts also support coaching and quality review workflows. These capabilities are useful for teams that need operational visibility across messaging channels.
Advanced analytics may vary
Conversation intelligence and reporting depth can be a deciding factor for organizations that require detailed attribution, funnel analytics, or speech/interaction analytics across channels. Depending on the deployment, teams may need additional BI tooling or exports to meet enterprise reporting standards. Buyers should validate what is available out of the box versus what requires configuration or add-ons. This is especially relevant when comparing against platforms known for deep contact-center analytics.
Enterprise contact-center breadth
Organizations needing full contact-center functionality (for example, complex workforce management, advanced IVR, or deep telephony features) may find gaps relative to dedicated contact-center suites. Glassix is typically positioned around digital messaging and agent collaboration rather than end-to-end voice-centric operations. If voice is a primary channel, integration requirements and feature coverage should be confirmed. This can affect suitability for large, regulated contact centers.
Integration and customization effort
Connecting multiple channels and business systems (CRM, ticketing, identity, data warehouses) can require implementation work and ongoing administration. Some integrations may depend on APIs, middleware, or professional services to achieve the desired workflow. Teams with complex routing, data enrichment, or compliance requirements should plan for configuration and testing time. This is common for omnichannel messaging platforms where each channel has distinct constraints.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $49 per user/month (monthly). Annual: $499.80 billed annually ($41.65 per user/month) | 1–5 users. Email, web chat, basic inbox (1 inbox), standard bots & automation, standard reporting & real-time dashboard, mobile app, online digital support (Sun–Fri). 30-day free trial (no credit card required). |
| Growth | $65 per user/month (monthly; shown as $130 for 2 users). Annual: $1,248 billed annually ($52 per user/month) | 2–9 users. Advanced chatbots, advanced reporting & real-time dashboard, digital surveys (limited), enhanced security features, AI capabilities (add-on), limited REST API access. 30-day free trial (no credit card required). |
| Enterprise | Custom pricing (contact sales) | Unlimited seats & brands, enterprise-grade security, premium support access, complete conversational AI suite, advanced reporting & analytics/BI, unlimited channels & API access. |
