Gleap
Bug tracking software
DevOps software
- Features
- Ease of use
- Ease of management
- Quality of support
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$31 per month
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What is Gleap
Gleap is an in-app customer feedback and bug reporting platform that helps product and engineering teams capture issues from web and mobile applications. It provides user-facing widgets for reporting bugs and submitting feedback, and it enriches reports with technical context such as device/app details and optional session evidence. Teams use it to triage, reproduce, and route issues into their existing development workflows. The product emphasizes collecting actionable bug reports directly from end users and testers inside the product experience.
In-app bug capture
Gleap embeds a feedback/bug reporting widget directly in the application, which reduces reliance on external ticket forms and email threads. This approach typically increases report completeness because users can submit issues at the moment they occur. It is well-suited for SaaS products that want a consistent intake channel across environments (production, staging, beta). It also supports product feedback collection alongside defect reporting, which can consolidate intake tooling.
Context-rich issue reports
Reports can include structured metadata (for example, environment, device/browser, app version) that helps engineering teams reproduce issues faster. When enabled, attachments such as screenshots or recordings provide additional evidence beyond a text description. This is particularly useful compared with generic work management tools where technical context often needs manual follow-up. The result is a more standardized bug report format for triage.
Workflow and tool integrations
Gleap is designed to route captured issues into existing team workflows via integrations and notifications. This reduces duplicate data entry and helps teams keep a single source of truth for engineering execution. It fits teams that already use separate systems for project management, incident response, or customer support but need a better intake layer. Integration-first design can shorten the path from user report to developer action.
Not a full DevOps suite
Gleap focuses on intake, reproduction context, and feedback workflows rather than end-to-end DevOps capabilities. It does not replace CI/CD, feature flagging, infrastructure monitoring, or full application performance management platforms. Teams typically still need separate tools for release management, observability, and incident handling. As a result, it functions as a complementary layer rather than a single consolidated DevOps system.
Value depends on adoption
The quality and volume of reports depend on end-user or tester participation and on how prominently the widget is exposed. If users do not submit issues or if internal teams do not consistently triage incoming items, the system can become a secondary inbox. Organizations may need process changes (triage SLAs, ownership, tagging conventions) to realize consistent benefits. Without governance, feedback and bug reports can accumulate without clear resolution.
Privacy and data handling needs
Capturing screenshots, recordings, and device/app metadata can introduce privacy and compliance considerations. Teams may need to configure redaction, consent prompts, retention policies, and access controls to align with internal requirements. This can add implementation effort, especially for regulated industries or applications that handle sensitive data. Security reviews may be required before enabling richer capture features in production.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Hobby | $39/mo (monthly) or $31/mo (annual, billed annually — save 20%) | 1 team member, 1 project. "Start free trial" CTA shown on pricing page. |
| Team | $149/mo (monthly) or $119/mo (annual, billed annually — save 20%) | Most popular. Unlimited team members & projects; custom domain; third-party integrations; remove branding. "Start free trial" CTA shown. |
| Enterprise | from $999/mo (monthly) or from $799/mo (annual, billed annually) | Custom/enterprise pricing. Unlimited team members & projects; custom domain; third-party integrations; remove branding; API access; high-priority/priority support; dedicated CSM; SLAs; (SOC 2 Type II mentioned on annual block); ticketing & inbox features. Contact sales. |
