Gmelius
Shared inbox software
Help desk software
Project management tools software
Workflow management software
Email management software
Project, portfolio & program management software
Process automation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Healthcare and life sciences
- Education and training
What is Gmelius
Gmelius is a shared inbox and email collaboration platform that works primarily with Gmail and Google Workspace to help teams manage shared email addresses and customer conversations. It combines shared inboxes, internal notes, assignments, and SLA-style workflows with lightweight automation and reporting. Typical users include customer support, operations, and sales teams that want to run ticket-like processes directly from email without adopting a separate, full-scale service desk.
Deep Gmail/Workspace integration
Gmelius operates as a Gmail-centric workflow layer, which reduces context switching for teams that live in email. Shared labels, assignments, and internal notes are designed to fit common Google Workspace patterns. This approach can shorten onboarding compared with tools that require agents to work primarily in a separate help desk interface.
Shared inbox collaboration features
The product supports shared inboxes with ownership, collision avoidance, internal comments, and status tracking to coordinate responses. Teams can standardize handling of requests across multiple shared addresses (e.g., support@, billing@) with consistent triage steps. These capabilities align with common shared-inbox use cases where basic ticketing is needed but a full ITSM-style suite is not required.
Automation and workflow controls
Gmelius includes rules/automation to route, tag, assign, and escalate conversations based on conditions. It also provides templates and structured workflows that help enforce response processes and reduce manual sorting. For teams comparing email-first tools, this can provide more operational control than basic shared mailbox access alone.
Best fit for Gmail users
Gmelius is primarily designed around Gmail and Google Workspace workflows. Organizations standardized on Microsoft 365/Outlook or mixed email environments may find the fit less direct or require additional change management. This can limit applicability for enterprises seeking a vendor-neutral inbox layer across multiple email platforms.
Not a full help desk suite
While it supports ticket-like collaboration, it may not cover advanced service desk requirements such as complex multi-brand portals, deep asset/CMDB needs, or extensive ITIL processes. Teams needing robust omnichannel routing, advanced knowledge base tooling, or highly configurable case management may outgrow an email-first model. In those cases, a dedicated help desk platform may be a better long-term system of record.
Reporting and governance constraints
Email-centric systems can make end-to-end analytics, auditing, and governance more constrained than platforms built around a centralized ticket database. Depending on plan and configuration, reporting depth and customization may be limited for teams that require granular operational dashboards. Regulated organizations may also need to validate retention, eDiscovery, and permission models carefully when workflows are embedded in email.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Meli | $19 per user/month (billed annually); $21 per user/month if billed monthly | AI Executive Assistant for Gmail & Google Workspace: draft replies, sort & classify emails, schedule meetings (coming soon). "Start 7-day free trial" CTA shown on pricing page. |
| Growth | $25 per user/month (billed annually); $33 per user/month if billed monthly | Email collaboration + AI assistants: shared inboxes, shared Gmail labels, automation rules, auto-assignments, most integrations + API, shared templates, SLA & email analytics. 7-day free trial available (when signing up you get access to Growth for 7 days). |
| Pro | $40 per user/month (billed annually); $50 per user/month if billed monthly | Everything in Growth, plus AI dispatching assistants, CRM integrations, webhooks, advanced team analytics, higher usage caps, custom user permissions, org units/teams, backups for Gmail & Drive. To trial Pro you must request via sales. |
| Enterprise | Custom pricing (contact sales) | Bespoke AI & integrations, Glean integration, custom integrations & reports, no usage caps, user provisioning, white-glove support. Minimum 50 users; get a custom quote. |
Seller details
Gmelius SA
Geneva, Switzerland
2016
Private
https://gmelius.com
https://x.com/gmelius
https://www.linkedin.com/company/gmelius/
