HealthTap
Patient engagement software
Telemedicine software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$55 per 3 months
Free Trial unavailable
Free version
Small
Medium
Large
- Healthcare and life sciences
- Professional services (engineering, legal, consulting, etc.)
- Media and communications
What is HealthTap
HealthTap is a telemedicine platform that provides virtual care through online consultations and related digital health services. It is used by patients seeking remote access to clinicians and by organizations that want to offer virtual primary care or on-demand medical advice. The product centers on clinician-led visits delivered via web and mobile experiences, with supporting workflows for intake and follow-up depending on the plan and deployment.
Virtual visits as core workflow
HealthTap is designed primarily for remote clinical encounters, making telehealth the central user journey rather than an add-on feature. It supports patient-to-clinician interactions that can reduce reliance on in-person appointments for appropriate conditions. This focus can be useful for organizations prioritizing access and convenience as part of care delivery.
Patient-facing digital access
The platform provides a patient-facing experience for initiating care and interacting with clinicians remotely. This can support common patient engagement needs such as getting medical guidance, completing basic intake steps, and receiving follow-up instructions. Compared with tools that focus mainly on reviews, surveys, or payments, HealthTap is oriented around care delivery interactions.
Applicable to primary care use
HealthTap aligns well with virtual primary care and general medical advice use cases where patients need timely access to clinicians. It can serve as a front door for care, especially for straightforward concerns that do not require physical examination or procedures. This positioning differentiates it from products that primarily optimize administrative touchpoints like billing or reputation management.
Limited non-clinical experience suite
HealthTap’s core value is telemedicine, so organizations seeking a broad patient experience suite (e.g., reputation management, extensive feedback analytics, or deep marketing automation) may need additional systems. Some competing products in the space emphasize end-to-end patient experience operations beyond clinical encounters. As a result, HealthTap may not cover all patient engagement and experience requirements on its own.
Integration depth varies by environment
Telemedicine deployments often require integration with EHRs, scheduling, identity, and billing systems, and the practical depth of integration can vary by customer environment. If an organization needs tightly coupled workflows (e.g., automated chart updates, eligibility checks, or unified patient records), integration work may be necessary. This can affect implementation time and operational consistency across systems.
Not specialized for payments or RCM
HealthTap is not primarily a healthcare payments or revenue-cycle platform. Organizations that need advanced payment plans, patient financing, or specialized payment processing features typically use dedicated financial tools. This can create a multi-vendor stack when telehealth and patient financial engagement are both priorities.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free account | Free | Create a free HealthTap account; access HealthTap library, Doctor Q&A and HealthTap AI/symptom checker; virtual doctor visits require insurance or paid visit. cite |
| Pay-per-visit (cash) | $129 per visit | Cash price for primary care and urgent care visits when not using insurance; includes 90 days of messaging after a visit. cite |
| Member — Quarterly | $55 per 3 months (billed quarterly) | Members pay $44 per primary care visit and $59 per urgent care visit; membership includes unlimited texting with primary care doctor and other member benefits. Cancel anytime. cite |
| Member — Annual | $180 per year (billed annually) | Annual membership option (equivalent to $15/month) with the same member visit pricing ($44 primary care/$59 urgent care) and member benefits. cite |
| Insurance (use your plan) | Your insurance copay | HealthTap accepts most major insurance plans (including Medicare); you pay your plan copay and will see estimated coverage before confirming a visit. cite |
| Enterprise / Employer / Partnerships | Custom pricing | HealthTap offers partnerships and virtual direct primary care for organizations — contact HealthTap for pricing. cite |
Seller details
HealthTap, Inc.
Mountain View, CA, USA
2010
Private
https://www.healthtap.com
https://x.com/healthtap
https://www.linkedin.com/company/healthtap/
