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Heimdal

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Quality of support
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What is Heimdal

Heimdal is a cybersecurity platform focused on protecting endpoints through layered controls such as threat prevention, endpoint detection and response, patching, and privileged access features. It is used by IT and security teams and managed service providers to deploy agents, monitor endpoint risk, and respond to security events across fleets of devices. The product combines endpoint security telemetry with policy-based management and automated remediation workflows, with optional managed detection and response services.

pros

Broad endpoint security coverage

Heimdal groups multiple endpoint security functions into one platform, including malware prevention, EDR-style telemetry, patching, and access controls. This can reduce the number of separate agents and consoles an IT team manages. It also supports a layered approach where prevention, detection, and remediation are configured together rather than as isolated tools.

Integrated patch and vulnerability workflows

The platform includes patch management capabilities that align with endpoint risk reduction and vulnerability exposure management. Centralized policies help standardize patch deployment across endpoints. This integration can shorten the path from identifying an exposed application to deploying remediation actions.

Options for managed security operations

Heimdal offers managed services (MDR) as an add-on for organizations that need 24/7 monitoring and response support. This is useful for teams without a dedicated SOC or for MSPs that want to augment internal coverage. The managed service model can complement in-product alerting by providing triage and guided remediation.

cons

Not a remote desktop specialist

Although it may integrate with remote support workflows, Heimdal is not primarily designed as remote desktop software. Organizations that need advanced remote control features (session recording depth, technician tooling, or high-volume support workflows) may still require a dedicated remote access product. This can add complexity if remote support is a core requirement.

Email security scope may vary

Email security and anti-spam capabilities are not the platform’s primary focus compared with endpoint protection and patching. Buyers with complex email threat models (advanced phishing controls, mailbox-level forensics, or extensive mail gateway policy needs) may need a specialized email security stack. Fit and coverage depend on the specific Heimdal modules licensed and the organization’s email environment.

Platform breadth increases complexity

Because Heimdal spans multiple security domains (EDR, patching, PAM, and more), implementation often requires careful policy design and staged rollout. Teams may need time to tune detections, exclusions, and automation to avoid noise or operational disruption. Licensing and module selection can also be more involved than purchasing a single-purpose endpoint tool.

Plan & Pricing

Pricing model: Subscription / per device or per admin per year (no public unit prices listed). Free tier/trial: Heimdal offers a permanently available free agent tier ("HEIMDAL for Free") and a 30-day free trial for companies (explicitly stated on official support pages).

Price models by product (as listed on Heimdal official pricing estimator):

  • Network Security — DNS Security (Network): Price model: Per device / Year. Other details: -
  • Vulnerability Management — Patch & Asset Management: Price model: Per device / Year. Other details: -
  • Vulnerability Management — Infinity Management: Price model: Per device / Year. Other details: Optional add-on (custom patching).
  • Privileged Access Management — Privilege Elevation and Delegation Management (PEDM): Price model: Per device / Year. Other details: -
  • Privileged Access Management — Privileged Account & Session Management (PASM): Price model: Per admin users / Year. Other details: 1 Admin, 10 Users / Licence (stated on site).
  • Privileged Access Management — Application Control (AppFencing™): Price model: Per device / Year. Other details: -
  • Endpoint Security — DNS Security (Endpoint): Price model: Per device / Year. Other details: -
  • Endpoint Security — Next-Gen Antivirus & Firewall: Price model: Per device / Year. Other details: Required for endpoint protection modules.
  • Endpoint Security — Ransomware Encryption Protection: Price model: Per device / Year. Other details: -
  • Threat Hunting — Threat-hunting & Action Center: Price model: Per device / Year. Other details: -
  • Unified Endpoint Management — Remote Desktop: Price model: Per admin users / Year. Other details: 10 Admin Accounts / 500 Devices, 1 Concurrent Session (as listed).
  • Email & Collaboration Security — Email Security (365 / ATP): Price model: Per device / Year. Other details: -
  • Platform — Extended Detection & Response (XDR): Price model: Per device / Year. Other details: -
  • Managed Services — Managed Extended Detection & Response (MXDR): Price model: Per device / Year. Other details: -

Public pricing availability & ordering flow (from official site):

  • Heimdal does not publish per-unit prices publicly on the enterprise pricing estimator; the site offers an instant pricing estimator that requires selecting products and entering number of endpoints/servers and contact details to receive an on-page and email estimate. Final pricing is discussed with a sales representative and enterprise/custom pricing is provided for large deployments (>3,000 endpoints).
  • Discounts: The site states discounts are applied based on volume (number of endpoints) and contractual period; public discount tables or fixed prices are not published on the website.

Example costs: Not published on the official Heimdal website without using the pricing estimator and contacting sales (no numeric per-device/year prices visible publicly).

Minimum paid cost: Not published publicly on the official site; pricing requires using the estimator and/or contacting sales.

Notes: The official site also documents consumer "HEIMDAL for Home" products available via the online shop (selection of license duration 1/2/3 years and seats 3/5/10), but specific retail prices are available only through the online shop flow and are not shown as public enterprise price lists on the estimator page.

Seller details

Heimdal Security A/S
Copenhagen, Denmark
2014
Private
https://heimdalsecurity.com/
https://x.com/HeimdalSecurity
https://www.linkedin.com/company/heimdal-security/

Tools by Heimdal Security A/S

Heimdal
Heimdal Privileged Access Management
Heimdal Patch Management

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