Heymarket
SMS marketing software
Conversational support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$98 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Real estate and property management
- Retail and wholesale
What is Heymarket
Heymarket is a business text messaging platform that centralizes SMS/MMS conversations so teams can communicate with customers from shared phone numbers. It is used by sales, support, and operations teams to handle inbound and outbound texting, route conversations, and maintain conversation history. The product emphasizes multi-agent collaboration features (shared inboxes, assignments, templates) and integrations with business systems to log and trigger messaging workflows.
Shared inbox for team texting
Heymarket supports shared phone numbers and inboxes so multiple agents can manage the same customer conversation without using personal devices. It includes collaboration controls such as assignments, internal notes, and conversation status to coordinate work. This structure fits organizations that need continuity across shifts and teams rather than one-to-one texting tied to a single user.
Automation and message templates
The platform provides reusable templates, scheduled messages, and rules-based automation to standardize responses and reduce manual work. These features help teams handle common support questions and routine outreach while keeping messaging consistent. Compared with general-purpose marketing tools, the automation is oriented around ongoing conversations and agent workflows.
Integrations and API options
Heymarket offers integrations with common business applications (for example, CRM and helpdesk systems) and provides API capabilities for custom workflows. This helps teams sync contact data, log message history, and trigger messages from external systems. Integration support is important for maintaining a single customer record across channels and departments.
SMS compliance and deliverability complexity
Business texting in the US often requires 10DLC registration, consent management, and content controls, and these requirements can add setup and ongoing operational work. Organizations still need clear internal processes for opt-in/opt-out handling and message governance. If a team expects a plug-and-play marketing experience, the compliance overhead can be a constraint.
Not a full marketing suite
Heymarket focuses on conversational texting and team inbox workflows rather than broad multi-channel campaign management. Companies looking for advanced email marketing, landing pages, or end-to-end marketing automation may need additional systems. This can increase total stack complexity when SMS is only one part of a larger lifecycle program.
Costs scale with usage and seats
Team-based messaging products typically scale pricing by user seats, phone numbers, and message volume, which can rise as adoption grows. High-volume outbound programs may require careful monitoring of throughput limits and carrier policies. Budget predictability can be harder for organizations with seasonal spikes or rapidly expanding teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $49 per user/month (billed annually) | 2-way messaging & email; Shared inbox; Conversation management; Unlimited contacts; Templates & tags; Basic reporting; HubSpot integration. Minimum 2 users. |
| Plus | $99 per user/month (billed annually) | All Standard features + Lists & campaigns; Automations; Advanced reporting & analytics; AI Essentials; Integrations (Microsoft Teams, Zapier, etc). (Excludes Salesforce). Minimum 2 users. |
| Pro | $199 per user/month (billed annually) | All Plus features + AI Advanced; API access; Advanced administration & security. Salesforce add-on available ($7.50/user/month). Minimum 2 users. |
| Enterprise | Custom pricing | Custom users & feature configuration; White-glove onboarding; Additional training resources; Priority support; Higher volume messaging — contact sales. |
Messaging (usage-based) details:
- SMS/MMS: $0.03 per message segment (1 SMS segment = 160 characters). Example: 1,000 SMS segments = $30/month.
- Email (outbound for automations, campaigns, broadcasts): $0.0025 per email segment. Example: 10,000 email segments = $25/month.
- 10DLC registration: $10 per month, per campaign (for 10DLC registration/compliance).
- Notes: Messages are pooled across inboxes; if you exceed purchased messages you are moved to the next tier (no overage charges). Annual billing gives a discount equivalent to two months free.
Seller details
Heymarket, Inc.
San Francisco, CA, USA
Private
https://www.heymarket.com/
https://x.com/heymarket
https://www.linkedin.com/company/heymarket/
