HiJiffy
Guest messaging software
Hospitality software
Hotel software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€99 per month
Free Trial unavailableFree version unavailable
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- Accommodation and food services
- Arts, entertainment, and recreation
- Banking and insurance
What is HiJiffy
HiJiffy is a guest messaging and conversational automation platform for hotels and other hospitality operators. It centralizes guest conversations across channels such as website chat and common messaging apps, and uses chatbots and routing to support pre-stay, in-stay, and post-stay requests. The product is typically used by front desk, reservations, and guest relations teams to reduce response time and standardize communication. It also supports integrations with hotel systems to pass context and trigger workflows.
Omnichannel guest conversation hub
HiJiffy consolidates guest messages from multiple digital channels into a single inbox, which helps teams avoid switching between tools. This supports common hospitality workflows such as answering FAQs, handling booking questions, and managing in-stay requests. Centralization also improves handoffs between shifts by keeping conversation history in one place. Compared with point solutions, this reduces operational fragmentation for messaging-heavy properties.
Chatbot and automation tools
The platform includes chatbot capabilities to automate responses to frequent questions and to guide guests through structured flows. Automation can reduce manual workload for front desk and reservations teams during peak periods. It also helps standardize answers across staff and properties. For hotels that receive high volumes of repetitive inquiries, this can improve consistency and response times.
Hospitality-focused integrations
HiJiffy positions integrations with common hotel technology (for example, PMS/CRM and other guest experience systems) to share guest context and support operational workflows. When integrations are configured, staff can respond with better context and reduce duplicate data entry. This is useful for coordinating service recovery and tracking requests. Integration support aligns with how hotels typically operate across multiple systems.
Integration depth varies by stack
Actual integration capabilities depend on the specific PMS/CRM and the connector available for a given property. Some hotels may need additional configuration effort or middleware to achieve desired workflows. If integrations are limited, staff may still need to copy information between systems. This can reduce the operational value compared with more tightly integrated deployments.
Automation requires ongoing tuning
Chatbot performance depends on well-maintained content, intents, and escalation rules. Hotels often need to review transcripts, update FAQs, and adjust routing as policies and services change. Without ongoing tuning, automation can produce irrelevant answers or escalate too late. This creates a continuing operational responsibility beyond initial setup.
Not a full hotel operations suite
HiJiffy focuses on messaging and conversational automation rather than replacing core hotel systems. Properties still require separate tools for PMS, housekeeping, maintenance, and broader guest journey functions. Teams looking for an all-in-one hospitality platform may need additional products alongside HiJiffy. This can increase vendor management and total cost of ownership.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Starting at €99 /month (also shown $109 /month, £99 /month) — based on the number of rooms; + €99 setup fee for each 5 properties | Essential FAQ automation (limited to 25 standard FAQ topics), 3 languages, booking flow/link to booking engine, webchat widget personalization, basic reporting, access to Help Center, chat & email support. |
| Pro | Starting at €159 /month (also shown $179 /month, £159 /month) — based on the number of rooms; + €399 setup fee for each 5 properties | Everything in Basic plus unlimited chatbot topics, 132 languages, booking engine & CRM integrations, sentiment analysis & prioritization, self-learning AI, smart property identification, custom tone/visual, webchat campaigns, omni‑channel inbox (translation, canned responses), unlimited agents/messages, multiple properties, account manager. |
| Premium | Starting at €319 /month (also shown $359 /month, £319 /month) — based on the number of rooms; + €599 setup fee for each 5 properties | Everything in Pro plus PMS/CRM integrations, WhatsApp (with SMS fallback for US numbers), unlimited interactions, automated WhatsApp campaigns (4 included per reservation), guest requests & ticketing, outbound campaigns, email conversation management, additional add‑ons (check‑in, upsell, digital keys, reviews). |
| Enterprise | Custom pricing | Tailored solution: custom messaging campaigns, custom FAQ topics/channels, Power BI, custom integrations & reporting, remove "Powered by HiJiffy" — contact sales. |
Notes: Prices are presented on HiJiffy's official "Plans & Pricing" page and are displayed with a currency toggle (EUR/USD/GBP) and payment-frequency toggle (monthly/yearly). The vendor states "based on the number of rooms/beds" and uses a progressive rate model; setup fees are quoted per each 5 properties on the pricing page.
Seller details
HiJiffy, S.A.
Lisbon, Portugal
2016
Private
https://www.hijiffy.com/
https://x.com/hijiffy
https://www.linkedin.com/company/hijiffy/
