Hiver
Chatbots software
Shared inbox software
Help desk software
Live chat software
Customer self-service software
Social customer service software
Complaint management software
Conversational support software
Customer communications management software
Customer service automation software
Digital customer service platforms
Email management software
Agentic AI software
AI agents
AI IT agents software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per user per month
Free TrialFree version
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Healthcare and life sciences
- Energy and utilities
What is Hiver
Hiver is a customer support and collaboration platform that turns Gmail into a shared inbox for managing team email, assignments, and customer conversations. It is used by support, operations, and customer success teams that want to handle requests from shared addresses (e.g., support@, info@) without leaving Google Workspace. The product adds ticket-style workflows, SLAs, analytics, and automation on top of email, and also supports additional channels such as live chat and knowledge base depending on plan and configuration.
Native Gmail-based workflow
Hiver operates inside Gmail, so agents can triage, assign, and respond to shared conversations without switching to a separate console. This reduces training overhead for teams already standardized on Google Workspace. It also keeps email context (threads, labels, search) familiar while adding team ownership and visibility controls.
Shared inbox governance features
The platform provides assignment, collision detection, internal notes, and status tracking to prevent duplicate replies and lost requests. SLA rules and reporting help teams measure response and resolution performance for shared mailboxes. These capabilities align with common help desk requirements while remaining email-centric.
Automation and reporting for support
Hiver includes rules/automation for routing, tagging, and prioritization to standardize handling of incoming requests. Analytics dashboards support operational monitoring (e.g., volume trends, agent performance, SLA compliance). Compared with broader digital customer service platforms, this focuses on practical email-first automation rather than full contact-center orchestration.
Best fit for Gmail users
Hiver’s core experience is built around Gmail, which can be a constraint for organizations on Microsoft 365 or mixed email environments. While some integrations can bridge systems, the primary value is strongest when agents work in Gmail daily. This can limit suitability for teams seeking a channel-agnostic agent desktop.
Less depth for omnichannel service
Organizations needing advanced voice, workforce management, or complex omnichannel routing typically require a broader contact-center or digital service platform. Hiver supports multiple channels, but its design centers on shared inbox and email workflows. As channel volume grows beyond email, teams may encounter feature gaps in routing, QA, and journey-level reporting.
AI/agentic capabilities not primary
Although the market increasingly expects embedded AI for summarization, intent detection, and autonomous actions, Hiver’s core positioning is not as an AI-first agentic platform. Buyers evaluating AI agents or AI IT agents should validate which AI features are available, what data they use, and how they are governed. The product may require complementary tools for advanced conversational intelligence and automation beyond email operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 — Free forever | Unlimited users; Email, Live Chat & Knowledge Base; Shared inboxes; Collaboration (Notes, Drafts); Views; Out of Office; Slack integration; 24/7 email & live chat support. |
| Growth | $25 per user/month (annual) / $35 per user/month (monthly) | Everything in Free, plus Internal Knowledge Base, Followers & Collision Alerts, Custom Fields, Linked Conversations, Approvals, Automatic Assignment, Rule-based Automations, Conversation Analytics, Basic integrations (Asana, Jira, QuickBooks, etc.). |
| Pro (Most popular) | $65 per user/month (annual) / $85 per user/month (monthly) | Everything in Growth, plus AI Agents & AI Copilot, Voice/WhatsApp/Portal channels (Aircall integration), SLA & Business hours, CSAT Surveys, Load-balanced assignment, CSAT & Sentiment reports, Custom Reports, Premium integrations (Salesforce, HubSpot, Zapier), Onboarding assistance. |
| Elite | $105 per user/month (annual) / $125 per user/month (monthly) | Everything in Pro, plus advanced features (AI QA, AI Insights), priority/onboarding support, advanced analytics & reporting, dedicated onboarding assistance; geared for larger/enterprise teams. |
Seller details
Hiver HQ, Inc.
San Jose, CA, USA
2014
Private
https://hiverhq.com/
https://x.com/hiverhq
https://www.linkedin.com/company/hiver/
