iTop
IT service management tools
Service desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€80 per month
Free TrialFree version
Small
Medium
Large
- Public sector and nonprofit organizations
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
What is iTop
iTop is an IT service management (ITSM) and IT operations platform used to run a service desk and maintain a configuration management database (CMDB). It supports incident, request, problem, and change workflows, along with asset and relationship tracking for IT infrastructure. iTop is commonly deployed by IT teams that want an on‑premises, customizable tool and are comfortable managing a PHP/MySQL application. It is available as open source software with optional commercial services and extensions from the vendor ecosystem.
Strong CMDB and relationships
iTop includes a CMDB designed to model configuration items and their dependencies, which supports impact analysis and operational visibility. The data model is extensible, allowing organizations to add CI classes and attributes to match internal standards. This CMDB-first approach fits teams that need more than ticket tracking and want service mapping at a basic-to-intermediate level. It can be used to link incidents/changes to affected assets and services for traceability.
On-premises and customizable
iTop can be self-hosted, which helps organizations with data residency, network isolation, or internal compliance requirements. It provides configuration options and extension mechanisms to adapt forms, workflows, and object models. Compared with many cloud-first service desk tools, it offers more control over deployment architecture and upgrade timing. This flexibility is useful for IT teams with in-house administration capability.
Open source availability
The community edition provides a no-license-cost entry point for core ITSM and CMDB capabilities. Organizations can evaluate and run the platform without committing to a proprietary subscription model. This can reduce procurement friction for smaller teams or internal IT departments. Commercial add-ons and support options are available when organizations need vendor-backed services.
Heavier admin and maintenance
Self-hosting typically requires ongoing effort for upgrades, backups, security patching, and performance tuning of the web and database stack. Teams without dedicated system administration may find operations burdensome compared with fully managed SaaS service desks. Customizations can increase upgrade complexity if not managed carefully. This can raise total cost of ownership even when software licensing is low.
UI and UX feel dated
The user interface and configuration experience can feel less modern than newer service desk products, especially for non-IT end users. Some workflows may require more clicks or administrative setup to reach a polished experience. Organizations may need to invest time in tailoring portals, forms, and templates. This can affect adoption if the service desk serves a broad employee population.
Automation and integrations vary
Out-of-the-box integrations and automation breadth depend on the specific iTop version and installed extensions. Compared with platforms that provide extensive native connectors and low-code automation catalogs, iTop may require more scripting or custom development for integrations. Advanced capabilities such as AI-assisted triage or deep omnichannel support are not typically core strengths. Integration planning is important when iTop must connect to identity, monitoring, or collaboration systems.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Community (iTop by Combodo) | Free | Community edition (free base). Recommended up to 10 agents; downloadable/on‑premise; community support. |
| Team (iTop SaaS — itop-saas.com) | 100€ per month (no commitment) OR 80€ per month with 1‑year commitment (16€ per user with 1 pack of 5 users) — 960€ per year | Hosted SaaS package with included assistance, configurable quotas and options; customization services available. iTop SaaS states a 1‑month free trial when subscribing to Team. |
| Tailored / Forge (Combodo / iTop Tailored) | Custom pricing — Contact sales | Enterprise / tailored offer based on iTop Professional / Forge: dedicated assistance, unlimited quotas, advanced customization and services; pricing provided on request. |
Seller details
Combodo
Paris, France
2010
Private
https://www.combodo.com/
https://x.com/combodo
https://www.linkedin.com/company/combodo
